Privacy Policy

Sungard Availability Services is committed to maintaining your confidence and trust

Sungard AS’ Commitment to Privacy

Sungard Availability Services LP (“Sungard AS”) is committed to maintaining your confidence and trust, and accordingly maintains the following Privacy Policy to protect the personal information you provide online. To make this notice easy to find, we make it available on our homepage and at every point that personally identifiable information may be requested. Questions regarding this policy should be directed to our “Contact Us” page or please call us at 1-484-582-2000.

Collection and Use of Information

Sungard AS will only collect your personal information (such as your name, address, or telephone number) if you provide it voluntarily. If you do not want this information to be collected by us, please do not submit it. Sungard AS will not retain your personal information longer than is necessary for the purpose for which it is collected.

We also utilize reputable list services companies that collect similar personal information with the consent of the individual. The policies and procedures we describe here do not apply to these companies. You should check the privacy policies of these companies to see how your personal information will be utilized by the companies prior to disclosing it.

In addition, in the course of using our site we automatically track certain information about you. This information includes the URL that you just came from (whether this URL is on our site or not), which URL you go to next (whether this URL is on our site or not), what browser you are using, your IP address, the number of times you visited Sungard AS’ website, which pages you visited and what materials, if any, you downloaded. Many sites automatically collect this information.

We also employ the use of cookies to assist us in this process. A cookie is a small piece of computer code that enables web servers to identify users. Cookies do not store any information that you have provided to our site. They are simply identifiers. You have the ability to delete cookie files from your hard drive at any time or avoid cookies by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive.

We only use the information which is provided through our site to help us improve our services to you, to provide you with the products you have requested, to inform you about additional products or services that may be of interest to you, for marketing purposes and for other internal purposes. Sungard AS occasionally hires other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending mail and processing event registration. Sungard AS will only provide these companies with the information they need to deliver the service, and they are prohibited from using that information for any other purpose. Sungard AS may also provide the information which is provided through our site to third-party business partners in delivering webinars on topics relevant to Sungard AS’ services. Other than what is described, Sungard AS does not sell trade or rent your personal information to others outside of Sungard AS company and its advertising and promotional agencies and consultants. If at any time you do not wish to receive this information or you want Sungard AS to remove your information from our files, please contact Sungard AS at 1-484-582-2000 or by sending an email to

At any time, while accessing our site, any user, while online, may decline participation in any activity that asks for information (i.e. survey email, or ecommerce). Your choice not to participate will in no way affect your ability to use any other feature on our site.


Sungard AS has implemented a number of security features throughout the Sungard AS site to prevent the unauthorized release of or access to personal information. For example, database information is kept separate from live servers and is firewall protected. Please be advised, however, that although Sungard AS has endeavored to create a secure and reliable site for you, the confidentiality of any communication or material transmitted to or from Sungard AS via the Sungard AS site or e-mail cannot be guaranteed. When disclosing any personal information, you should remain mindful of the fact that it is potentially accessible to the public, and consequently, can be collected and used by others without your consent. Sungard AS has no responsibility or liability for the security of information transmitted via the Internet.

External Web Sites

As a convenience to our visitors, Sungard AS’ Website may contains links to a number of sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. You should check the privacy policies of these individual sites to see how your personal information will be utilized by the operators of those third party web sites.

Your Consent

By using our Web site, you consent to the collection and use of this information by Sungard AS. Sungard AS may modify this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page. Your continued use of this site following the posting of changes to these terms will mean you accept these changes. You may have the right to access the personal information which Sungard AS has collected about you. You may also have the right to modify any errors contained in that information. Please contact us at our “Contact Us” page or call us at 1-484-582-2000 for more details.

U.S.-EU & U.S.-Swiss Safe Harbor Certification Note

Please see Sungard AS’ Safe Harbor Privacy Policy which explains in more detail Sungard AS’ certification and how Sungard AS adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement with respect to its collection, use, and retention of personal information from European Union member countries and Switzerland. To learn more about the Safe Harbor program, and to view Sungard AS’ certification, please visit

How to Contact Us

Should you have other questions or concerns about this Privacy Policy, please call us on 1-484-582-2000 or use our “Contact Us” page.