Today, less-than-optimal performance from data centers, network, production servers, or storage servers has quick consequences for the business operations they support. And unplanned downtime of any kind is unthinkable.
IT leaders and business executives point to three serious consequences of an information systems outage. Surveyed in February 2009 by SunGard Availability Services and Harris Interactive, these senior managers say that outages cut into productivity. They warn that stalled IT systems lead to loss of crucial data. And they confirm that IT outages absolutely do hurt customer satisfaction levels — felt by both IT and the business.