NEBCO became a SunGard customer in 2008 and first joined the Managed Recovery Program in 2011. In 2012 NEBCO put together a detailed analysis of whether it made more sense to build its own server room, host and administer its own infrastructure and handle disaster recovery independently, or selectively outsource to an outside company. It determined that going to an outside service would better meet its needs and prove more cost-effective.
Frontline Focus had initially considered procuring new equipment, leasing space off-site, and managing the data themselves. However, Adam Fariello, Executive Director of Technology at Frontline Focus, explained, “Colocation would have given us security and availability, but would not meet the other needs we had. Additionally, purchasing new equipment represented a significant capital expenditure. The combination of these factors led us to explore the benefits of virtualization.”
AMS Collaborator builds web-based services and applications for clients in a variety of fields, ranging from legal to accounting to human resource management. As a full-service software and consulting firm, the company provides and maintains its clients’ applications, data, and infrastructure. AMS Collaborator was using a colocation service for applications and infrastructure, but found the overhead and maintenance of managing the hardware, software, and services for a rapidly growing user base unacceptably high. The moment of truth came when it chose instead to move to a cloud-based service for the future.
A large regional bank based out of San Juan, Puerto Rico was concerned about the potential for island-wide catastrophes such as Hurricane Katrina. Given the high degree of sensitivity of the financial data they processed every day, the bank made the commitment to enhance its business continuity measures to reduce risk for the company and its customers.
Using the SunGard Managed Recovery Program, McKesson was able to quickly deploy disaster recovery as part of its service offering to its customers, ensuring that it was able to launch its offering on time. McKesson’s customers were also reassured that their data was safe and secure, that they could recover quickly in the event of a disaster, and that the way the data was stored would meet HIPAA and other requirements.
With the SunGard Managed Recovery Program, AmeriPride was able to quickly deploy a reliable disaster recovery solution that fit its changing infrastructure, and that could easily accommodate future changes. AmeriPride also has access to SunGard’s expertise for disaster recovery and other infrastructure issues. SunGard provides all the staffing, services, resources, and hardware for disaster recovery, including servers, tape processing, disks, and software. As a result, AmeriPride will not have to lease space or replicate its own data center.
This case study details how a nationwide retailer optimized their business continuity planning using SunGard's Managed Recovery program to achieve a 60% improvement in disaster recovery time objectives, at 40% less cost than self-managed recovery. Highlights of this case study include a business impact analysis that shed surprising results on the most revenue-impacting applications, an advanced recovery workshop, and an ongoing, rigorous approach to IT disaster recovery life cycle management.
With the SunGard Managed Recovery Program, ServiceSource now had a highly reliable, affordable disaster recovery program that it was able to deploy quickly, and that reassures customers that their data is being handled in as professional manner as possible.
With the Managed Recovery Program, SunGard is Florida Hospital’s recovery team, ensuring recovery configurations keep pace with production changes, managing recovery test execution, and providing a single point of contact for the complete recovery program.
A national electronic healthcare network was experiencing significant growth in a compressed period of time. Due to the sensitive information it handled, the organization required an infrastructure that was second -to-none in its reliability and security.
Acacia Federal Savings Bank’s deposit and loan operations involve the daily transmission of a huge volume of data and transactions. They require high levels of data protection and availability to ensure business resiliency in the event of an interruption.
On January 18, 2011, a business finance institution experienced a power outage. The utility company could not confirm when power would be restored. Given the time-sensitive nature of the data being processed at the company, a disruption was not an option. The company called SunGard Availability Services Utilizing a high availability connection, the organization’s data was accessible from a SunGard availability Workforce Recovery site. Servers and workstations were set up, allowing the firm to continue their work with complete data, operations, voice, and network capabilities.
Until 2008, Capgemini utilized Word documents for their business continuity and disaster recovery (BC/DR) planning: both for their own internal use and for the BC/DR programs they developed and maintained for their clients. The time required to keep these plans manually updated was immense. Additionally, the complexity of the various plans was becoming unwieldy, increasing the potential risk to their company and to their client firms.
Spirit Incentives chose the SunGard Enterprise Cloud Services solution to support its evolving needs. Moving to the cloud allowed Spirit Incentives to consolidate services, reduce capital expenses, and optimize the use of its staff and its applications. Responding to an urgent deadline, the SunGard Enterprise Cloud Services solution was built around the customer requirements and turned over to the customer within 10 days.
Today, Michigan has 17 State agencies, 5 critical mainframes, over 4,000 servers, 6 petabytes of data, 50,000 employees, and 6000 applications. In 2003, Michigan recognized that with no comprehensive business continuity/disaster recovery (BC/DR) plan in place, they were in a state of high vulnerability from both natural and manmade disasters.
In today’s business world, workforce management is no simple matter. Companies need to map available staffing resources to a constantly fluctuating demand. Flex-time hours, part-time workers, and off-site management provide additional scheduling complications.
|Founded in 1986 and headquartered in San Francisco, Catholic Healthcare West (CHW) has diverse needs for serving patients from rural to urban areas and in community hospitals to nationally recognized centers of excellence. Each of the CHW clinical settings shares an unwavering dedication to providing high quality services to their patients and communities. Ensuring for seamless business continuity and data recovery is an integral part of the patient care objectives.|
|International continuity planning is intensely challenging. Risks and priorities need to be identified and assessed for each individual location, but must also be balanced from a company-wide perspective. In order to evaluate global continuity planning requirements efficiently and effectively, the firm requires that each location have a detailed business impact analysis (BIA) performed on a regular basis.|
|Automotive provider of on-demand web-based solutions delivers 24/7 availability to 87,000 aftermarket repair customers across the United States utilizing colocation services to increase systems uptime and data availability, in addition to disaster recovery and workforce continuity services -- supporting a 99.999% availability service level agreement commitment to customers.|
|Atlantis Health Plan experienced a fire that destroyed its office including the company’s entire IT and telephony infrastructure. The company needed to recover business operations quickly – but also a long-term facility for customer-facing staff to work from during the time it took to relocate to new office space.|
|Increasingly severe power and Internet outages threatened this organization’s critical applications and put their customers’ data in jeopardy. Colocation services for the organization’s production environment allowed the company’s IT team to get back to business and focus on more strategic priorities.|
|Providing time-sensitive information from global trading markets to customers worldwide is central to Mergent’s business. Mergent needed a way to address both high availability and disaster recovery in a way that did not overtax their small IT team. Mergent turned to SunGard to deliver a strategic solution that lets the IT team focus on areas most important to the business while also being assured availability needs were addressed.|
|Small credit unions like Family First Credit Union have numerous challenges when compared to some of their larger counterparts. Resources are stretched thin, competition is fierce and specific expertise is often scarce. But sometimes, what might seem disadvantageous is actually an advantage. For example; with business continuity planning, smaller credit unions have the ability to interchange personnel more readily.|
|Many credit unions build business continuity plans but fail to take the next step. As the FFIEC explains in their most-recent BCP Booklet, “Risk monitoring ensures a BCP is viable through testing,independent review and periodic updating.” In addition, testing helps financial institutions adjust recovery time objectives by giving realistic, tested time estimates needed to complete tasks.|
|To help ensure continuous availability of its information, a software company had SunGard subject its systems to a full penetration test and measure them against SunGard's proprietary model for Information Security--including 50 discrete areas of evaluation.|
|The business continuity planning team at a leading diversified financial services company is charged with establishing the methodology, tools, policy, compliance and reporting utilized in disaster preparedness throughout the United States. The financial services firm deployed LDRPS® (Living Disaster Recovery Planning System) from SunGard Availability Services to create all preparedness plans across the enterprise. The SunGard software enables the bank to centrally develop and manage business continuity planning – supporting 500 U.S. locations, 5,000 plans and close to 7,000 users.||