Managing Risk In An Uncertain World
An IT manager starts off the week with a hardware failure on a server running the firm’s CRM application. Sales and marketing, as well as senior management, are flustered – they can’t access the application to contact key customers regarding a change to a scheduled product delivery date. The IT manager had a replacement server on hand—a rarity in today’s tough financial environment—and was able to get the new hardware up and running quickly. The IT team needed to cut some corners in the interest of time – they decided security checks and data de-duplication efforts could wait. They were able to meet their prescribed recovery time objective, and more importantly, the business managers stopped complaining, so the IT team felt the crisis was resolved positively.