What we may not know is that SunGard Availability Services is a customer-friendly company that is interested in being a business partner at the same time it is a service provider. Jim Dunlap, president of Cycle30--a subsidiary of GCI, Alaska's largest telecommunications and cable provider--found that out on his way to selecting the SunGard Availability Services enterprise-grade cloud platform to implement Cycle30's billing services for its cable, telecom, and utility customers across North America. According to Dunlap, "If you look at their financial picture, it tends to give you a lot of confidence, but it really had much more to do with the people we met.

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