Daily operations depend on the seamless flow of people, processes, and technology—without a thorough assessment of internal and external vulnerabilities and dependencies, contingency planning is limited. With a manual program, an unplanned incident can leave staff uniformed or ineffective due to outdated call lists, processes unavoidably interrupted by undiscovered dependencies, and IT systems stalled or unavailable due to lack of tested contingencies. And as the risk extends to customers and the public, investors and regulatory bodies demand that viable continuity plans are in place that can demonstrate services will continue to resume during a disruption. For these reasons, business continuity planners are protecting their organizations with a continuity program built and maintained with automated tools. The Sungard Availability Services CMS suite operates as a single software platform, robust enough to address every stage of a continuity program, from assessing and planning to crisis communications and program management, yet simple and flexible enough to build and customize as your requirements expand or change.