Lack of Operational Resilience Will Undermine Enterprise Competitiveness: A Strategy for Availability​


What do the following events have in common: cyberattacks, severe weather, health pandemics, and power outages? They all drive organizations to develop a very sophisticated means of "availability" — maintaining uninterrupted business operations. The key to success is building availability processes for operational resilience that integrate, orchestrate, and align the priorities and objectives of line-of-business (LOB) executives, such as CXOs and VPs/managers of business processes, with those of IT.

Why? Because disasters, natural or man made, can potentially cripple or halt an organization's business objectives, from ensuring growth targets and brand equity to optimizing supply chains and worker productivity. Organizations must be always available and able to manage these events in a way that works with their traditional stakeholders of internal business units, supply chains, business partners, and manufacturing. But also, and more importantly, the approach must work with customers — and even governments, the media, and investors.



Reducing IT Complexity and Costs while Improving IT Services for Financial Services Firms IT Complexity and Costs while Improving IT Services for Financial Services FirmsFinancial services firms face growing IT complexity due to increasing mergers, proliferating product lines, and ongoing security and compliance concerns.While these firms once handled information technology exclusively in house, many are now looking to comprehensive strategic service providers for assistance in managing their data centers and production environments. Many firms are finding that this IT model reduces complexity and costs while improving performance and availability through outsourcing. It further enhances a firm’s ability to strategically transform its IT infrastructure by integrating business applications, enhancing security, addressing compliance, and meeting critical disaster recovery requirements. This white paper details the services that address the concerns of financial services firms and proposes criteria for use in identifying a service provider.
The Transformative Benefits of Cloud Transformative Benefits of CloudThe benefits of cloud are transformative because, by replacing in-house infrastructure with a scalable and efficient service, they allow an IT organization to move out of a functional role based on procurement and maintenance and toward a leadership role founded on guiding and participating in core business initiatives.
Why Compliance Matters In The Cloud Compliance Matters In The CloudFor businesses in heavily regulated industries like finance, healthcare, the public sector, and retail, a negative finding from an auditor or regulatory body can halt operations for weeks or more. At Sungard AS, we continuously build and refine our infrastructure and processes to help support the compliance requirements, best practices, and standards of our customers.
Cyber Security for State Governments Security for State GovernmentsDelaware Department of Technology and Information Exercise Sharpens Skills for Cyber Attack Prevention, Detection, Response, and Recovery
The Compelling Business Case for Hybrid Cloud Services Compelling Business Case for Hybrid Cloud ServicesHybrid cloud solutions have become extremely popular for some very good reasons. They allow companies concerned about security to deploy specific applications in a public cloud (such as those that are customer facing and contain less critical data) while keeping mission-critical and back office applications in a private cloud.
7 Key Elements of a Successful Cloud Strategy Key Elements of a Successful Cloud StrategyCloud can seem as intangible and mercurial as its namesake. But with a solid strategy and the right guidance, businesses can confidently move forward making sound business decisions, charting a direct course through migration, and reaping the many benefits the cloud offers. But what are the key elements of a successful cloud strategy? Forgetting for a moment the over-hyped assertions that “everyone is moving to the cloud” and “the cloud is the right decision for every business,” how will you determine if the cloud is the single best solution for your organization, or is just part of a more complex composite solution?
Cloud Computing: Resiliency is the Key to Success Computing: Resiliency is the Key to SuccessThis white paper will briefly explain what cloud computing is, review the facts which underlie the hyperbole, and will consider both the benefits and challenges that it brings to organizations.
Crisis Management Checklist Management ChecklistThis material suggests high-level issues that you should consider if you are in response mode. Sungard Availability Services is providing this as a public service.
Five Reasons Why Disaster Recovery Plans Fail Reasons Why Disaster Recovery Plans Fail“IF YOU FAIL TO PLAN, PLAN TO FAIL” goes the old adage. In the current age of hyper-connectivity and uber-accessibility, dependence on real-time technology and applications brings an even greater need for technologycentric disaster recovery and business continuity planning. Most organizations understand this, yet despite the increased awareness, IT disaster recovery plans continue to fail when needed most; during a disaster or disruption.
Why Disaster Recovery Readiness is Important Disaster Recovery Readiness is ImportantFocused on short-term pressures to make budget cuts, it often escapes companies that disaster preparedness needs may actually be greater during economic slowdowns. For instance, many organizations are reducing costs by consolidating equipment. But because of e-discovery and compliance requirements, data must still be retained even with a cap on spending. Read more about why Disaster Recovery readiness is so critical to your organization. Download the whitepaper.
The Gartner magic quadrant for business continuity management planning software Gartner magic quadrant for business continuity management planning softwareThe Magic Quadrant for Business Continuity Management Planning Software is here! 18 vendors were evaluated against their ability to execute and their completeness of vision. Sungard Availability Services was recognized as a leader in the Magic Quadrant for Business Continuity Management Planning Software!
10 Things Your Team Is Afraid To Tell You About Your DR Plan Things Your Team Is Afraid To Tell You About Your DR PlanCost-cutting pressures on CIOs have led many to accept more risk and settle into a mindset that their Disaster Recovery (DR) program is comprehensive, when, in fact, it might not hold up when matched against the company’s business requirements.​
Incident Management Checklist Management ChecklistThe Incident Management Team provides direction and support to all affected business units. This centralized approach ensures that recovery requirements for affected business units are met while minimizing confusion and duplication of effort.
ISO 22301: A Framework for Business Process Definition 22301: A Framework for Business Process DefinitionIn May 2012, the International Standards Organization (ISO) published the long-awaited. ISO 22301 which utilizes as a foundation BS 259992 a standard which has already garnered broad acceptance outside the UK. This paper outlines how this new standard “Societal Security – Business Continuity Management Systems – Requirements” offers a robust framework for individual organizations to build their own Business Continuity Management Systems (BCMS).
5 Best Practices for Leveraging Backup and Recovery Best Practices for Leveraging Backup and RecoveryThe advent of cloud has been both a curse and a blessing for businesses when it comes to backup and recovery. It is a curse because too many organizations assume that cloud backup as a service (BaaS) is all they need they can access their backup data from anywhere, so they neglect the details of disaster recovery planning. But the cloud is also a blessing because, once companies realize the danger of ignoring disaster recovery, they can leverage the new cloud-based recovery as a service (RaaS) options available to them to complement their cloud backup as a service. Whereas BaaS provides data only, RaaS provides data and compute resources in the cloud.
Five Steps to Achieving Business Continuity for Everyone Steps to Achieving Business Continuity for EveryoneIn 2012, as part of a research survey, ESG asked IT professionals what specific data protection challenges they were facing. Thirty-six percent of the respondents indicated that implementing or improving business continuity and disaster recovery was a process and technology challenge they faced. Interestingly, 32% of them also cited a lack of a disaster recovery plan or process as a challenge they wanted to overcome.
Putting the Business into Continuity Management - Executive Summary the Business into Continuity Management - Executive SummaryBusiness Continuity Management has undergone many changes in recent years, both in scale and scope. It has come a long way from its tactical beginnings in computer disaster recovery, and is now moving toward a much more business-focused position with an emphasis on operational risk prevention and resilience planning. Many of the issues driving the current change in approach to Business Continuity Management have been steadily growing for years. These issues include stricter international standards, rigorous compliance requirements, a broader understanding of internal and external risk, and a priority on minimum downtime and maximum information availability.
Paradox of Compliance: Business Continuity and Resilience of Compliance: Business Continuity and Resilience
Five Key Considerations for Selecting Cloud Recovery Services Key Considerations for Selecting Cloud Recovery ServicesAs more businesses recognize just how vulnerable their networks, applications, and data are, backup and disaster recovery initiatives have risen to the top of IT agendas. Cloud service providers that deliver backup and recovery as-a-service in the cloud have seen a corresponding increase in business. Why? Because many customers recognize that it’s much more expensive to provide business continuity themselves. Businesses that contact providers such as Allstream have a general idea of how they want to use backup and recovery services. Here are some items that should be part of an evaluation of a cloud-based backup and recovery service.
Adapting Security To The Cloud Security To The CloudThis white paper describes how adoption of Cloud technology can potentially change an organization’s security requirements and how organizations can adapt their IT and security infrastructure to address these challenges. By developing a roadmap for their IT and security infrastructure, organizations are more likely to feel confident adopting and reaping the benefits of the latest Cloud technologies.
The Forrester Wave: Traditional Disaster Recovery Service Providers,-Q1-2014.aspxThe Forrester Wave: Traditional Disaster Recovery Service ProvidersToday’s world of 24x7 operations is forcing I&O professionals to reconsider how they run their resiliency programs. More and more, they use a mix of in-house and outsourced resiliency. Almost one in four enterprises say that improving BC/DR is a critical priority for the next year, and this group is also more likely to use outsourced DR services.
4 Steps To Taking Control With Cyber Resilience Steps To Taking Control With Cyber ResilienceDespite advances in technology and best efforts to stop them, cyber attacks are escalating and attackers are constantly introducing new threat vectors. Under the circumstances, breaches and break-ins are simply inevitable. Your adversaries have nothing but time. They also possess the element of surprise as to the timing, target, and strength of the attack. ​Given these factors, the level of complacency that many executives express is concerning. In fact, every day brings news of another company that’s been hacked and humbled. ​
Taking a risk-based approach to validating resilience and recoverability!-Taking-a-Risk-based-Approach-to-Validating-Resilience-and-Recoverability.aspxTaking a risk-based approach to validating resilience and recoverabilityWriting a plan is not enough. Recent years have seen an increased emphasis on demonstrating business resilience of mission critical business processes. But with the myriad of tests possible, how does an organization decide upon and justify what it will test? Sungard Availability Services offers guidance on how this can be addressed by applying key elements from risk management and business impact analysis – in essence, taking a risk-based approach.
Disaster Recovery Service Provider Checklist Recovery Service Provider ChecklistThis white paper describes what organizations should look for to ensure that the DR SP they select not only provides high quality service and expertise — but also meet their specific business requirements.
Data Security and IT Strategy - Holistic Approach to Meaningful Use Security and IT Strategy - Holistic Approach to Meaningful UseThe “meaningful use” of electronic medical records, mandated by the Healthcare Information Technology for Economic and Clinical Health Act, is changing the nature of healthcare across the nation. The danger is that many healthcare IT organizations do not realize exactly how deep that change needs to be.
Keys to Pandemic Preparedness to Pandemic PreparednessA pandemic widespread disease on global proportions is a frightening thought. In the case of the H5N1 avian influenza virus, the very real potential for a pandemic can be understood when we recognize that today, there is no known antiviral treatment for this strain of virus, and over the past few years, the mortality rate for people who are infected is over 50 percent. The World Health Organization (WHO) has tracked 499 known cases of the H5N1 virus globally, and 295 deaths have been reported as of early June 2010.
Sungard AS Managed Recovery Program: Relief for IT AS Managed Recovery Program: Relief for ITIT organizations are tasked to manage rapid change from both technology and the business. This state of constant change creates an element of risk if a key application is not documented or a step in an application recovery process is not covered, recovery tests may fail or, worse, applications and data may be lost in a live disaster scenario. Sungard AS Managed Recovery Program (MRP) alleviates the pain associated with application recovery and the related challenges of change management and updating recovery plans by allowing customers to outsource these critical but oftentimes neglected tasks. Sungard AS program is uniquely designed for each customer to help meet its RTO/RPO service levels.
Adapting to the Changing Cloud to the Changing CloudIDG Research Services recently surveyed IT leaders to understand organizations’ cloud computing needs, the value placed on cloud recovery services, and the associated benefits and challenges they encounter with cloud recovery services. The research results offer a window into what IT leaders see as the benefits and the challenges of cloud recovery services.
3 Key Considerations To Ensure IT Resiliency Key Considerations To Ensure IT Resiliency“Disaster” is a word business folk do not want to hear — whether they are in leadership, IT, operations, compliance, or any other department. The high cost of downtime can be measured at least a dozen different ways, including revenue loss, reputational damage, legal penalties, and decrease in stock value. The final impact analysis of a disruption is always staggering. Yet even so, countless businesses do not have appropriate disaster recovery (DR) plans in place in their organizations.
Preparing for the Worst for the WorstRight now, businesses around the world are struggling to recover from the devastation caused by both natural and manmade disasters. The idea that your company could one day find itself in the same position is hardly inconceivable. Having a detailed and organized business continuity management (BCM) strategy in place and ready to use if the need arises substantially increases the likelihood that your enterprise will be able to get back into action swiftly and efficiently after a crisis or disaster.
7 Keys to Unlocking a Modern Business Continuity Approach Keys to Unlocking a Modern Business Continuity ApproachOrganizations use a number of tools to build business continuity plans and support their business continuity programs, from Microsoft® Word and Excel® to more specialized software products, which support only a portion of their continuity program requirements. As your organization changes, these tools may have crucial limitations that end up making maintenance of plans and continuity information difficult at best, and error prone. And, a non web-based, architected tool that is outdated may not be securely available over the Internet.
The 12 Best Cloud Computing Articles of the Year 12 Best Cloud Computing Articles of the YearDownload our 12 must-read cloud computing articles eBook and learn​The Top 5 Lies Your Cloud Salesperson Will Tell YouWhat is Auto-Scaling or Cloud Bursting3 Questions to Drive Your Enterprise Cloud ArchitectureAnd much more...
6 Criteria for Selecting the Best Managed Hosting Provider Criteria for Selecting the Best Managed Hosting ProviderManaged Dedicated Server Hosting Providers take on the management and monitoring of servers to free an organization’s IT staff to perform mission critical or value-added activities. They also offer a raft of additional benefits — including high reliability, performance, security, and compliance — more cost effectively than if the organization managed its own servers in-house.
4 Cloud Computing Examples In Business Today Cloud Computing Examples In Business TodayCloud computing has now passed beyond “buzz” to become a confirmed business option. Companies are able to leverage strategic solutions in the cloud to address crucial business issues. Here, four key issues will be explored the need to optimize costs, maximize resources, increase agility, and ensure recovery. A detailed cloud computing example is provided for each issue to demonstrate how specific companies are using the cloud to further their businesses today.
Selecting a Colocation Data Center a Colocation Data CenterIn the past decade, the proliferation of colocation data centers that house and host servers has made moving servers out of house a viable option for those who need to build or enhance IT capability. You no longer have to keep your servers in-house – along with all the headaches that come with it power, UPS and back-up power, cooling, communication backbone, security, and a long list of additional concerns.
Lessons from Sandy: Business Continuance vs. Disaster Recovery and Why Organizations Need Both from Sandy: Business Continuance vs. Disaster Recovery and Why Organizations Need BothBusiness Continuance (BC) and Disaster Recovery (DR) are often thought of as the same discipline, yet they are not. Business Continuance plans, processes, and technologies are put in place to allow a company to carry on operations during a natural or man-made crisis, including terrorism. Disaster Recovery is what is done when BC and High Availability plans did not work or were never put in place.
Virtualized Disaster Recovery: Obvious Benefits, Hidden Obstacles,-Hidden-Obstacles.aspxVirtualized Disaster Recovery: Obvious Benefits, Hidden ObstaclesJust like their non-virtualized counterparts, virtualized infrastructures require a plan for when a business disruption or disaster strikes. Also like their non-virtualized counterparts, local redundancy while enhanced due to virtualization-enabled high availability and pooling of resources, only goes so far. It can never be a substitute for a second geographically segregated disaster recovery site. Download and read this executive level overview of Virtual Disaster Recovery (VDR) benefits and planning considerations.
Managing Operational Risk in the 21st Century Operational Risk in the 21st CenturyMany organizations forego investing in true operational resilience. They see risk management as a challenge that resides solely at the enterprise level — and not one that must be addressed at the service and functional area level, as well. While a holistic view of risk is essential to the resilience of an organization, increasingly complex operational environments often cause top-down approaches to fail.
The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q1 2014™-Disaster-Recovery-As-A-Service-Providers,-Q1-2014.aspxThe Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q1 2014The past few years have seen significant growth and adoption of DRaaS across all segments, as I&O professionals are looking for ways to improve their recovery objectives without increasing spend. In this time, traditional DR service providers, cloud service providers, telcos, and pure-play providers have brought new DRaaS solutions to market.
How Will You Perform In a High Availability Economy? Will You Perform In a High Availability Economy?Enterprises are now actively making the shift toward hybrid IT arrangements and delegating an increasing number of activities to trusted partners. The reason? IT environments have become too costly and complex to manage without specialized assistance.
Five Steps for Effective Business Continuity Planning Steps for Effective Business Continuity PlanningIt is imperative that SMBs recognize and plan for the potential risks that exist in today’s IT-focused climate. Download the whitepaper to discover the five steps you need to consider when developing a business continuity plan for your organization.
Uptime in the Cloud: It’s All About the Asterisk’s-All-About-the-Asterisk.aspxUptime in the Cloud: It’s All About the AsteriskWith many companies moving to the cloud, uptime becomes a key concern. To address this, most providers offer availability guarantees. But what do those availability guarantees really mean?
Managing Recovery RecoveryMost organizations lack three fundamental components essential to managing recovery from a disaster continually updated recovery processes, staff availability for test and recovery, and on-staff recovery expertise. Finding the right service provider with the experience necessary to deliver effective recovery management cover that gap effectively and efficiently.
How to Sell "Disaster Recovery" to Senior Management: 5 Strategies to Sell "Disaster Recovery" to Senior Management: 5 StrategiesIf you’re like many organizations, you have an inadequate disaster recovery (DR) program that leaves you vulnerable to risks such as loss of revenue, penalties and fines, not to mention the potential for negative impact to your business reputation due to downtime or data loss. Despite these risks, you’re likely having a difficult time justifying an adequate investment in DR to your senior management. You may feel like the only way you can attract management’s attention to this issue is to manually pull the plug on your data center on a regular basis.
The Dollars and Sense of Online Backup Dollars and Sense of Online BackupIT functions in business are complicated enough. For the business majority, adding data protection expertise as a core competency simply does not make fiscal sense. Turning that function over to the leading solution in online backup and recovery—EVault—will save time, money and aggravation. Secure2Disk powered by EVault has the right online backup solution for companies that are serious about protecting business-critical data.
Risk Never Sleeps: Managing Risk in an Uncertain World Never Sleeps: Managing Risk in an Uncertain WorldAn IT manager starts off the week with a hardware failure on a server running the firm’s CRM application. Sales and marketing, as well as senior management, are flustered – they can’t access the application to contact key customers regarding a change to a scheduled product delivery date. The IT manager had a replacement server on hand—a rarity in today’s tough financial environment—and was able to get the new hardware up and running quickly. The IT team needed to cut some corners in the interest of time – they decided security checks and data de-duplication efforts could wait. They were able to meet their prescribed recovery time objective, and more importantly, the business managers stopped complaining, so the IT team felt the crisis was resolved positively.
4 Steps to Revitalize Business Continuity Programs Steps to Revitalize Business Continuity ProgramsIn IT, complexity grows over time. When companies adopt a new enterprise technology, it always affects their processes and workflow – often causing “messes” and “clutter” that need to be cleaned up. That’s an essential task in any production environment and it never ends. Growing complexity has to be managed by your team and that management takes time, resources, personnel, and energy.
Building A Better Cloud A Better CloudAssembling an effective plan for a cloud infrastructure is paramount. When organizations put the right strategic pieces in place the result is maximum return on investment and an ability to achieve competitive differentiation.
Meeting the Demands of Healthcare Reform the Demands of Healthcare ReformBy encouraging the development of HIT standards, healthcare reform is enabling healthcare organizations to more easily adopt technology. By providing incentives for higher quality and more coordinated care and extending privacy requirements, healthcare reform is encouraging hospitals to consolidate to pool their resources to more easily meet new requirements. Such consolidation, in turn, drives the need for healthcare organizations to simplify and standardize their IT infrastructure. Healthcare reform is also encouraging the development of health information exchanges.
People Must Be at the Center of Business Continuity Planning: New Trends and Directions in Workforce Resiliency Must Be at the Center of Business Continuity Planning: New Trends and Directions in Workforce ResiliencyDon't forget about the most important element of your business continuity planning your people. After all, what use would it be to have your systems, data, networks, and applications up and running if there are no people to use them? And who will recover them in the first place, if not your people? This white paper identifies 5 new trends in business continuity planning that involve putting your workforce at the center a tiered workforce, strategic communications, blended solutions, workforce resiliency, and rigorous exercises. Read this white paper to learn more about how to fortify your business' resiliency and your disaster recovery program by taking your people into consideration.

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