CSG International (CSG) provides business critical software and service solutions for managing customer data, analyzing data, statement production, and customer service, primarily for the telecommunications industry. It is the second-largest cable-billing provider in the world, processing 1 billion cable statements worldwide each year. That's a lot of data – and it-s ever growing. A "lost" data center could prove a catastrophe.
That's why CSG relies on Sungard Availability Services. CSG deemed it essential to add a managed recovery program, or MRP, to its business continuity and disaster-recovery capabilities. It views this addition as an evolution, reflecting the reality that both the complexity of the recovery and the volume of servers that need to be recovered could surpass CSG's ability to hit contractual recovery time objectives (RTOs).