Children's Bureau initially considered Sungard Availability Services, but ultimately went with a smaller host server. Soon, however, technical issues proved troubling and performance became inconsistent. The vendor believed the problem was a code issue with developers, but it was soon identified as a problem with the hosting environment.
What finally advanced the change in vendors was Children's Bureau's growth of business in Alberta, Canada. While the agency's primary environment is hosted at Sungard AS' Colorado data center, it now has the ability to host data in regional data centers if needed.