Being a Software-as-a-Service (SaaS) provider, CPR depends on a technology partner to host and manage its critical infrastructure, allowing it to focus on its premier debt-management software applications. Sungard AS hosts many of CPR's agencies' data and, without access to the application, these member agencies can't provide credit counseling services to their customers who in turn cannot meet their financial obligations to creditors and lenders.
CPR President Kate Campion says the company initially tapped Sungard AS over several other vendors because of the versatile support it offers. She explains that CPR's members' IT departments and their level of expertise varied from very sophisticated to nonexistent.
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