Without a comprehensive recovery program, effectively responding to system failures, regulatory requirements and outages can be virtually impossible. Yet a lack of resources leaves many organizations without a full recovery solution—and at considerably greater risk for unplanned downtime.
With the Managed Recovery Program (MRP), SunGard delivers the complete set of essential services your organization needs to ensure comprehensive, compliant and effective testing and recovery.
Based on more than 30 years of recovery expertise, MRP is the first service that mitigates the root causes of your recovery challenges—by systematically managing every stage of the process. As a result, your organization can be confident it hasn’t missed a critical step in recovery procedure development, implementation, or operation.
Assured recovery, fully managed by SunGard
The Managed Recovery Program is structured around the specific needs of your business and the requirements of your applications.
When you choose MRP, SunGard assumes full accountability for recovery management. We assign a dedicated Service Delivery Manager (SDM) to your organization. He or she acts as an extension of your team, reducing the cost and time required to send your own staff to a recovery site. The Service Delivery Manager has expert knowledge of your recovery program, including the workflow, timeline, and communication procedures. A single point of contact, your SDM coordinates test planning, test execution, test monitoring, post-test reporting, and the post-test reviews during which both your team and SunGard analyze results and identify gaps. During an actual recovery, the SDM is the liaison between your organization and the SunGard recovery team.
With MRP, SunGard business contingency planning and recovery management experts:
- Work with you to tier applications, so you have the most protection around the systems that are most critical
- Develop and maintain application and data recovery plans to meet required recovery time and recovery point objectives (RTO/RPO), with complete procedure documentation
- Perform recovery management procedures by policy during testing and recovery, including restoring your network, operating systems, and backup application data
- Deliver audit-ready reports on a monthly and quarterly basis, with actionable recommendations
MRP: An advantage every day
Using change management best practices, your Service Delivery Manager ensures configuration changes in your production environment are integrated with those in the recovery environment. This allows SunGard to help identify missing patches in your production environment, as well as production-side changes that could impact recovery. Additionally, the SunGard-supplied recovery runbooks can be used to help speed partial recovery in your primary applications environment.