This website (the “Site”) and the services available through this Site (the “Services”) are operated by Sungard Availability Services( herein “Sungard,” “we” or “us”). See the “Data Controller” section below for more information about the data controller of the personal information collected through the Site.
Depending on the particular circumstances, we may collect and hold a range of different information about you, and we may collect this information directly from you as well as automatically through your use of our Site or Services. You can browse many areas of our Site and use many of our Services without registering with us or providing us your name or contact info. However, to access certain Services or content on the Site, we may ask you to register or provide certain information to us; your failure to provide any required information may result in our not being able to satisfy your request. In general, we collect information about you as follows:
We use the information you provide to us to respond to your enquiry (information from cookies is used as described above), as well as for the purposes described below:
We take reasonable care, with regard to the sensitivity of the data and the risks of the processing activities, to keep any information provided to us secure and to prevent any unauthorised access to, or alteration, damage or use of it.
Your information is not sold to or shared with unaffiliated third parties for their independent marketing purposes. However, we may disclose certain information to certain third parties, for the reasons explained in this section:
We retain your personal data for so long as is necessary with regard to the purposes for which it was collected or otherwise lawfully processed, or for so long as may be necessary in light of our legal obligations.
As noted, we may invite you to post content on our Site or Services, including your comments, reviews, pictures, and any other information. If you post such content, all of the information that you post will be available to other users of our Site and Services. Your posting may become public and Sungard AS cannot prevent such information from being used by third parties in a manner that may violate this Policy, the law, or your personal privacy. If you would like to have your comments or other content removed from this Site, please contact us as set forth in the “Contact Us” section below.
We and our affiliates may send you emails and other marketing communications about products, services or other information we think may be of interest to you, where permitted under applicable law. You may opt out of these emails at any time by sending an email from the email address you wish to unsubscribe to[email protected], or by following the instructions contained in any of our marketing emails. You may also opt out at any time by contacting us as set forth in the “Contact Us” section below, requesting that we opt you out of marketing communications.
All of the information that we collect from you may be transferred to, processed in, and stored in, jurisdictions outside the European Economic Area ("EEA") and India, including the United States and other jurisdictions, where it may be processed by staff who work for us, our affiliates, or our suppliers. These jurisdictions in which your information may be processed, may not have an equivalent level of data protection laws as those in your jurisdiction. By submitting your information or continuing to browse the Site, you agree to this transfer, storing or processing of your personal data. Sungard AS will take reasonable steps (including, where necessary, by executing a data transfer agreement) to ensure that your information is treated securely and in accordance with this Policy.
On October 6, 2015, the European Court of Justice issued a judgment declaring as “invalid” the European Commission’s Decision 2000/520/EC of 26 July 2000 “on the adequacy of the protection provided by the safe harbour privacy principles and related frequently asked questions issued by the US Department of Commerce.”
Sungard AS will continue to abide by the Safe Harbor principles. In light of the ECJ’s decision, however, please be advised that transferring data to the United States under Safe Harbor is no longer adequate. If you relied on our Safe Harbor certification to send data from Europe to us, please contact us to discuss an alternative data transfer mechanism.
The information we collect may also be transferred to Sungard AS in the United States. In the United States, Sungard AS has self-certified to the US-EU Safe Harbor Program, as agreed upon by the U.S. Department of Commerce and the European Commission. Sungard AS will continue to abide by the Safe Harbor principles and comply with the Safe Harbor Privacy Principles set forth by the US-EU Safe Harbor Program with respect to the personal data it receives from the EU. You can obtain more information about the US-EU Safe Harbor Program and review the Sungard AS certification at the U.S. Department of Commerce’s Safe Harbor website, www.export.gov/safeharbor. In light of the ECJ’s decision, however, please be advised that transferring data to the United States under Safe Harbor is no longer adequate. If you relied on our Safe Harbor certification to send data from Europe to us, please contact us to discuss an alternative data transfer mechanism.
We have taken reasonable steps, with regard to the sensitivity of personal data and the risks of the processing activities, to ensure that your personal data is treated securely and in accordance with this Policy. We deploy appropriate technical and organisational security measures to try to prevent unauthorised access to, or alteration, damage or loss of your personal data, once we have received it. Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal data transmitted through our Site.
You have rights under applicable data protection law to access the personal data we hold about you, to request that we update, correct or delete any inaccuracies in your personal data, and to request that we cease any processing that is causing you harm by sending a written request with an explanation of your request to the following address: Sungard Availability Services, Marketing Department, Heathrow Corporate Park, Green Lane, Hounslow, Middlesex, TW4 6ER or by e-mail to: [email protected]. We may require you to provide verification of your identity and to pay a reasonable fee (to the extent permitted by law) to for a copy of the personal data that we hold. Please note that in certain circumstances we may withhold access to your personal data where we have the right to do so under current data protection legislation, for example, where disclosing such data may reveal the identity of a third party.
In the event that there is a change to any information that you provide to us, you are responsible for notifying us of this change. You may do this by writing Sungard Availability Services, Marketing Department, Heathrow Corporate Park, Green Lane, Hounslow, Middlesex, TW4 6ER or by e-mailing [email protected] and providing a clear explanation of the information you would like to update. You may ask us to make changes to the information held about you at any time to ensure that it is accurate and up to date.
We may change this Policy from time to time and the updated Policy will apply to all of your information held by us at the time. If we make material changes to this Policy, we will put a notice on our home page.
If you have any queries about this Policy, would like to access or update your information, opt-out of marketing communications from us, or contact us about this Policy or our privacy practices, you may do so by submitting your request in writing to us at the following address: Sungard Availability Services, Marketing Department, Heathrow Corporate Park, Green Lane, Hounslow, Middlesex, TW4 6ER or by e-mail to: [email protected].
The data controllers for the personal data collect by Sungard through EU and India Sites are as follows: