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When you think about availability, recovery and continuity, does your mind immediately think about downtime from factors beyond your control, like natural disasters? In actuality, it's the things within our control everyday that affect uptime the most.
Human error tops the list: Someone unplugs a server or accidentally misconfigures an add, drop or change to the environment and downtime ripples across your organization. Hardware and software failures follow as the next most common downtime triggers.