A Service-Centric Operating Model
When you select Sungard AS Colocation Services, you can choose to have our service management team as your single source of multi-specialty IT professionals for comprehensive technical, administrative and engineering support. The specialists on the team are experienced in all aspects of the IT infrastructure. By design, our customers typically speak directly with a single specialist, eliminating the need for multiple calls.
Our delivery team is organized around a service-centric operating model, based on an ITIL v3 (Information Technology Infrastructure Library) and ITSM (Information Technology Service
Management) structure, and grounded in our ISO 20000-1 certification. 24/7.
24/7 coverage for your IT
As an addition to Sungard AS colocation services, operational support services provide you with:
Support. Our 24-hours-a-day service combines industry best practices, robust help desk tools, and access to Sungard AS' expert technical, administrative, and management teams.
Service desk. Our teams specialize in responsive tasks, such as issue resolution, change request processing and implementations.
Monitoring services. Our proactive monitoring teams focus on problem prevention, capacity management, physical security for your space, and other "smart hands and eyes" service-support activities.
Why Sungard AS?
Why Sungard AS for Operational Support?
More than 7,000 customers around the world trust Sungard AS with their most critical systems and data. With experience across production and recovery environments, you can count on us to provide the highly available, fully redundant data centers you need to increase business continuity, and a superior level of service that would be prohibitively expensive for you to provide internally.
Sungard AS also eases your compliance and security requirements. Certain aspects of our facilities and processes are PCI DSS compliant. Furthermore, our North American data centers are certified to the ISO 27001/2 standard.