From its humble beginnings in 1948, Direct Relief today ranks among the country’s most effective humanitarian assistance organizations. A global operation, the nonprofit brings critically needed medicine and medical supplies to millions of people who are affected by poverty, natural disasters and civil unrest. Direct Relief pursues its mission from its warehouse and office in Santa Barbara, California. Through a network of established hospitals and clinics spread across all 50 states and roughly 70 countries, the nonprofit has distributed $1.5 billion of aid worldwide in the last five years with a staff of just 65.
In 2007, after years of relying on rudimentary tools, the board of directors selected to implement SAP® software to support their growing operations, and the scale of activity that needs to occur to support emergencies around the world. The SAP applications support various areas of operations, such as business intelligence, customer relationship management and resource planning.
Today, Direct Relief’s critical operations running on SAP software are hosted and managed by Sungard Availability Services.