Based out of Cork, Ireland, QUMAS is the leading provider of compliance and quality management for the life sciences industry. With domain expertise in regulatory compliance since 1994, QUMAS now hosts more than 280 global customer deployments, the majority of which are in the United States. In July 2010, IT officials at QUMAS selected Sungard Availability Services to host its growing production environment and customer data.
QUMAS – enabling pharmaceutical and biotech companies to get new products to market faster while maintaining compliance with global regulations – needed an IT provider who could host its entire infrastructure and help ensure zero downtime, while adhering to strict regulatory requirements. More recently, QUMAS expanded its services with Sungard AS to include managed security. It also retained a second Sungard AS’ data center, with geographic separation to support disaster recovery and duplicative back up – a compliance requirement.
“It was important for us to choose a blue-chip partner with a recognized name and with whom customers would feel a sense of comfort.” “Sungard AS services allow us to provide a cloud based solution for our customers much more efficiently.” Aidan Quilligan BIOVIA Director of Enterprise Technology
Partnering For Business Solutions
Why Sungard AS? “It was important for us to choose a blue-chip partner with a recognized name and with whom customers would feel a sense of comfort,” explains Aidan Quilligan, BIOVIA Director of Enterprise Technology.
QUMAS considered several vendors, looked at their track records, checked references and visited their facilities. QUMAS ultimately selected Sungard AS based on their name recognition, presence in Europe, India and North America, and ability to support the growth initiative of both QUMAS and its customers.
“It was a pretty straightforward process after we signed the contract,” he notes. “We didn’t have any issues with migrating to Sungard AS’ environment, with data privacy or downtime. The Sungard AS engineering team was very knowledgeable and responsive.”
QUMAS IT officials say leveraging the Sungard AS’ team saved them from building that IT skill set and likely being required to double the size of its own staff, which didn’t have the depth of knowledge about security and other specific technology that Sungard AS’ professionals provide.
For example, when considering a hardware configuration change several months ago, a conference call with Sungard AS’ engineers in five different continents took just 30 minutes to determine how to coordinate the change, which “went smoothly,” says Quilligan.