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Technology has added tremendous efficiency to how we work, communicate, learn, shop, and a myriad of other things. But when the electricity goes out or the network goes down, we’re immediately aware of how dependent we are on network services and applications. For businesses, the speed with which networks come back online and the amount of data that is lost when network connections are inaccessible can mean the difference between losing or retaining customers. It can also cost businesses significant amounts of money in lost business, penalties issued by industry regulators, and incalculable amounts from tarnished reputations.
As more businesses recognize just how vulnerable their networks, applications, and data are, backup and disaster recovery initiatives have risen to the top of IT agendas. Cloud service providers that deliver backup and recovery as-a-service in the cloud have seen a corresponding increase in business. Why? Because many customers recognize that it’s much more expensive to provide business continuity themselves. Businesses that contact providers such as Allstream have a general idea of how they want to use backup and recovery services. Here are some items that should be part of an evaluation of a cloud-based backup and recovery service.