Today's world of 24x7 operations is forcing I&O professionals to reconsider how they run their resiliency programs. More and more, they use a mix of in-house and outsourced resiliency. Almost one in four enterprises say that improving BC/DR is a critical priority for the next year, and this group is also more likely to use outsourced DR services.
As I&O pros start to modernize their resiliency programs, they will look for vendors that can provide a range of services, from traditional IT recovery to DRaaS to consulting, quick-ship recovery, and workforce continuity. They will also partner with vendors that can offer best-in-class customer service, testing support, and flexible contracts.