Airline outages are all too common – we’ve documented the many issues major U.S. airlines have faced on this timeline.
When IT fails and airline workers can’t check in passengers or issue tickets, out come the pencils, pens and paper.
While they are, technically, a backup, it would be a stretch to call them a strategy. Using pencil and paper instead of computers breeds chaos, further delays, and frustration among both passengers and employees.
But sometimes a pencil is all an airline has ready when disaster strikes.
Their IT trouble might stem from mergers, which bring together two different environments that don’t necessarily work well together. It might be system updates built atop old hardware or software. It might be lack of testing the DR plan they do have.