Application Management in Action with Direct Relief and Advanced Energy

December 17, 2015

SAP® enterprise software is critical for many organizations to succeed in today's market, but managing it can be a cumbersome task for your IT staff. That's where Sungard Availability Services comes in. We're an SAP Partner recognized as a leader in SAP cloud services and solutions, and we are certified in SAP hosting and cloud services.

Direct Relief discovered the benefit of our SAP hosting and application management expertise after the organization decided to implement SAP software to support their growing operations. Direct Relief is a global non-profit operation that brings critically-needed medicine and medical supplies to millions of people who are affected by poverty, natural disasters and civil unrest. Through a network of established hospitals and clinics spread across all 50 states and roughly 70 countries, the nonprofit has distributed $1.5 billion of aid worldwide in the last five years with a staff of just 65.

After moving to SAP, Direct Relief was concerned when its implementation partner demonstrated a limited ability to host and manage the environment. To keep SAP running at optimal performance, Direct Relief partnered with us for hosting and application management. We have expertise in hosting and maintaining the SAP software-based environment, as well as a deep understanding of the SAP NetWeaver® technology platform – a value Direct Relief could not duplicate in-house.

Additionally, we provide Direct Relief with support, SAN management, and infrastructure management including network patching and upgrading, hardware-infrastructure maintenance, and annual disaster recovery testing, among other services. Read the full case study here.

In contrast to Direct Relief, Advanced Energy, a global leader of power conversion and control technologies, had used SAP for most of its application portfolio – from back-office, human resources, and sales and services to operations manufacturing, business intelligence and global risk compliance, and employee self-service management. However, problems arose when they determined that they needed to support the next SAP software upgrade: their legacy infrastructure and Solaris operating system, in need of a refresh, would not be sufficient for the task.

Rather than make a capital investment in new hardware, Advanced Energy chose to expand its relationship with us (we already provided colocation and some SAP management services to the company) to ensure that we hosted and managed all of its SAP® environments, and provided disaster recovery capabilities. "Sungard AS became our strategic partner, not only to manage the day-to-day aspects, but to strategize that environment and provide recommendations about execution of our IT and cloud environment," says Rajeev Ankireddypalli, VP of Information Technology. Read the full case study here.

We are proud to offer expert SAP application management resources and solutions, including:​

  • SAP application specialists who provide expertise on technical application, database administration, and performance management
  • Expertise in management and recovery of complex IT environments
  • More than a decade of experience in SAP management combined with more than 30 years of experience supporting customer systems
  • Scalable SAP monitoring solutions that grow with your business
  • State-of-the-art data centers with world-class security

Building on our extensive experience in designing and operating highly-available infrastructures, our Managed SAP Services give you access to a best-in-class platform infrastructure from EMC®, VMware®, and Cisco® – in turn, delivering multiple layers of application protection. As an SAP Hosting Partner and SAP-Certified Cloud Provider, we bring together highly-experienced professionals to provide you with the best possible hosting solution.

Other Posts You Might Be Interested In

Meet Your Match: Find the perfect infrastructure solution for each application

by Meg Ramsey No one IT infrastructure solution is perfect for every application workload. But matching each application to the right solution is easier said than...

How Forward-looking IT Leaders Take Action

by Dan Muse It’s never been easy to be an IT leader, but today the role is experiencing a paradigm shift that requires tech executives to innovate and transform their...

Creating a Multi-cloud Strategy: API Management and Application Refactoring

When pursuing a multi-cloud strategy, you're turning nearly all your infrastructure into code. Doing so requires that you build a strong repository for...