How resilient are you? New Forrester DRaaS study sheds light on business resilience

April 17, 2019

Sungard AS manages large-scale infrastructure recovery using application discovery and dependency mapping, automated change management, and advanced orchestration tools that automate recovery tasks at a business application level.

-The Forrester Wave: Disaster-Recovery-As-a-Service Providers, Q2 2019 report

“Resilience” can mean different things to different audiences. If “resilience” is the capacity to recover quickly from difficulties, then on a personal level, it could refer to the ability to bounce back from life’s trials and tribulations. To a business, resilience could mean surviving industry shifts or confronting a cyber attack. Either way, resilience entails the ability to accept the fear of change while taking bold leaps to recover, rather than getting trapped in paralysis.

Regardless of how you view “resilience,” it is vital that any individual, organization or community take steps to face disruptions with the courage to embrace a resolution, looking for opportunity in the face of adversity. This often takes the form of planning, training and consulting with others to formulate a response, in case the worst should happen. We all know it is not a matter of if, but when you will need to test your resilience mettle.

Wouldn’t it be nice if there was a scorecard to find out if your business is fully prepared to face the next catastrophe? Actually, there is. 

Sungard Availability Services (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, provides customers with a “resilience score” that shows businesses exactly where they stand, ensuring resilience in today’s digital economy.

In fact, Sungard AS was cited as a Leader in The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q2 2019, where it was noted for presenting “the recoverability state as a ‘resilience score’ that includes elements that affect recovery, including previous test successes and trends, recovery life-cycle management, and applied automation.”

The highest score for both “Strategy” and “Current Offerings”

Sungard AS received the highest score for both “Strategy” and “Current Offerings” among the eight vendors included in The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q2 2019. It was noted for its ability to “serve client needs at all stages of their need for business continuity.” The report also mentions that Sungard AS “uses app-level orchestration to serve the most complex deployments,” and “assesses the success and failure of DR tests or invocations and ties service level agreements to financial penalties.” 

The report highlights the fact that Sungard AS “manages large-scale infrastructure recovery using application discovery and dependency mapping, automated change management, and advanced orchestration tools that automate recovery tasks at a business application level.” 

The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q2 2019 report evaluated eight DRaaS providers on three categories divided into 34 criteria, including: 

  • Current offering: Core DRaaS offerings, recovery objective capabilities, technology support, data transfer, change management, ownership of recovery tasks, data resiliency and risk mitigation, security, self-service management, self-service reporting, consulting services, scale, supported disaster declarations and concurrent failure handling.
  • Strategy: Services offerings strategy and corporate strategy.
  • Market presence: Install base, revenue, revenue growth, employees, geographic scope, customer feedback and technology partners.

With threats facing businesses today including everything from natural disasters to cyberattacks, to power failures and simple human error, a resilient IT foundation is critical. Not only do organizations need to continue operating in the face of a catastrophe to keep the business running, but to continue providing a delightful customer experience.

But keeping up with the latest technological shifts while continuing to rein in costs can be overwhelming. Throw in industry regulations and legal requirements, and any company would be challenged to keep all the balls in the air. This is why many stakeholders reach out to Disaster-Recovery-As-A-Service providers like Sungard AS to help them meet all their commitments.

Fortunately, the DRaaS providers evaluated in the Forrester WAVETM offer managed recovery services that are hosted in their data centers or cloud environments. These providers have also developed parts of services and reporting dashboards they can provide in a self-service manner – all with the goal of developing a clear plan to move forward in the face of a disaster.

In today’s ever-changing business environment, it’s good to know there is at least some form of control in an uncertain world. To download the latest Forrester WAVETM report, click here.

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