By Sungard AS
As an alternative to managing IT assets in house, organizations can opt to delegate the responsibility for managing compute, storage and network resources to IT managed services providers. The breadth of outsourced IT managed services can extend across a range of traditional, hosted and cloud infrastructures, as well as both production and recovery environments.
While IT Managed Services can be purchased and delivered separately to fill specific gaps, some organizations engage service providers to manage the complete IT lifecycle.
In addition to the traditional IT challenges of managing costs and risk, today's IT departments must deal with:
The IT organization is under intense pressure to accelerate the adoption of digital technologies that innovate how business gets done.
IT managed services providers give organizations a way to access critical skills and expertise that are not found inhouse or readily available in the job market.
Often, internal IT departments are so busy with daily IT tasks, they have no time for enabling change that can advance the business or to take the proactive measures needed for security and compliance.
Business requirements and user demands are in a constant state of flux and new security threats are always emerging.
IT environments now include inhouse, externally hosted and cloud infrastructures, as wells as shadow IT - the cloud services business users purchase without IT staff knowledge.
IT managed services providers offer ways to scan, discover and document changes in the IT environment—capturing the use of shadow IT