Virtual Concierge for IT Service Tickets

As chat bots become popular, many companies currently use them to improve the customer experience. We also see lots of movement for AR (Augmented Reality) / VR (Virtual... Read More

How to Classify Emails using k-NN (k-nearest neighbors) and WordNet

As a leading cloud & disaster recovery service provider, my company receives request emails related to IT operations daily. To support these requests, our Operations team... Read More

How To Build A Serverless Alert Email Notification System Using Machine Learning - Part 2

In the previous blog (How To Build A Serverless Alert Email Notification System Using Machine Learning), I shared how to detect emails that need to be alerted among all... Read More

How to Generate CloudWatch Metrics for IoT Latencies

Like other AWS services, AWS IoT provides useful CloudWatch metrics, but it does not provide metrics related to latency such as how long it takes to find target rules or how... Read More

How To Build A Serverless Alert Email Notification System Using Machine Learning

As an AWS partner, we receive a lot of email messages from AWS including many that need prompt attention. But with so many emails, it is very hard to detect which emails... Read More

How to Build a Unified Alert System

“Alerting” is one of the essential systems in managing applications and infrastructures. But as new applications are added to your environment, it is difficult to unify... Read More

Porper (Portable Permission Controller) – RBAC Library for Microservices

PORPER - Portable Permission Controller, an RBAC Library for Microservices Thanks to serverless frameworks like AWS Lambda, Google Cloud Function and Azure Functions,... Read More
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