Sungard Availability Services Availability Trends statement – which represents the tenth annual analysis of UK invocations – reveals that for the first time communication issues are the top reason customers invoke our recovery services. Leapfrogging by a third to account for over a quarter (27%) of all invocations, 2015 saw the highest level of communication problems since records began over two decades ago.
Power failure was the second biggest cause at 16%, closely followed by fires and floods, accounting for 14% of invocations. But while invocations due to technology failure dropped by 71% per cent, workplace issues – defined as occasions when an office was inaccessible – leapt by 37% – the biggest jump since 2009.
Overall, the number of downtime incidents remained largely the same, a 5% decrease year on year.
This latest insight suggests that while technology resilience has been prioritised, businesses may be neglecting other important factors in maintaining availability: namely, people and processes. The advances in managed, virtualised and dedicated IT solutions that have seen Technology Recovery declarations fall from a high of 109 in 2002 to a mere 7 in 2015, have yet to deliver the same business availability improvements for the workforce.
Yet, as organisations continue to adopt a more flexible and agile approach to work – with flexible hours, remote working and geographically distributed teams – lines of communication between colleagues and business departments have become increasingly central to sustaining day-to-day operations and this is emerging as a serious vulnerability.
The findings reinforce Sungard AS’ message: that companies need to take a holistic approach to their continuity and resilience strategies. As well as recovering their mission critical technology and IT systems, they also need to ensure their ability to limit downtime for their workforce. This is the rationale driving take-up of our Disaster Recovery as a Service offerings, which encompasses the Protection of your data, the Recovery of your environment and systems, and the Management of the recovery itself. The increased investment in dedicated workplace recovery demonstrates that businesses are now beginning to recognise the need to look after their people, not just their systems.
Commenting on the latest results, Daren Howell, senior manager solutions marketing – availability, recovery & continuity for Sungard AS, said: “From reputational damage to missing out on sales and the subsequent loss of customer trust, the cost of downtime is simply too high for modern businesses to contemplate. With ever more demanding customers, recovery and continuity has become a lynchpin in enterprise success.
“It is vital that organisations understand the importance of a joined up strategy – one that unites all aspects of their operating model, from the technology through to the people and processes. Holding any of these areas in isolation simply will not work. True availability can only come from a united approach which addresses all sides of the enterprise.”
Our infographic ‘A Disruptive Decade: the trends that have shaped business availability’ tracks ten years of evolution, as organisations have adapted their resilience strategies in the face of drastic change to ensure their IT can deliver business that never stops.
To view the infographic ‘A Disruptive Decade: The trends that have shaped business availability’, Click here.