Diabetes UK is the leading charity that cares for, connects with and campaigns on behalf of people affected by and at risk of diabetes. The charity’s business continuity plan had developed piecemeal over several years and the end result was an unwieldy 83 page tome that was no longer fit for purpose.

Deirdre Kehoe, Head of Planning and Performance, admits, “In all those pages, there was nothing in that document that said ‘This is what you do, day one, hour one’ in the event of a fire, flood, protest or any other kind of disaster. We would really have struggled to know what to do.” Aware that disruption to the charity’s operations would be devastating for those who rely on it for support, the charity recognised that it needed to tear up the existing plan and make a fresh start. Acting on a recommendation, Diabetes UK turned to Sungard AS for help.

The London Olympics were just weeks away and we realised we were not well enough prepared for any disruption that might arise. Our Sungard Consultant pulled out all the stops to complete a lot of work in a very short period of time. We asked a lot of Sungard and they absolutely stepped up to the mark.

Head of Planning and Performance, Diabetes UK