£4million investment demonstrates ongoing commitment to customers'
Workplace Recovery needs.
London, United Kingdom: 10th March 2016 – Sungard Availability Services ® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, has today announced its latest £4million investment across the organisation's Workplace Recovery service locations, aimed at updating hardware for ongoing service excellence.
The upcoming refresh is Sungard AS' most advanced yet with each machine sporting Intel's Quad core Itanium i7-6700 processor and the Q170 'Skylake' chipset, to serve the computing demands of today's business user. It follows considerable investments in workforce enablement, which saw multiple new recovery sites opened or updated globally throughout 2015. Deploying over 8,600 new PCs across 17 of its UK Recovery Centres – 1,000 more desktops than in previous PC Refreshes – the investment highlights Sungard AS' ongoing commitment to ensuring that customers can access an available high quality alternative workplace in times of disruption.
With 88% of disruptions supported by Sungard AS in 2015 relating to the workplace, the Company's decision to once again increase the number of PCs available to customers in this latest refresh reflects the ever important and growing need for businesses to have recovery in place for their people, as well as their technology.
With phased roll-out beginning in Q2 2016, the project is scheduled to complete in the summer. Crucially, the investment will see a PC on every workplace position in allRecovery Centres, helping to reduce customer access time to three hours or less for any workplace requirement. All Recovery Centres enjoy IP telephony and dual diverse multi-Gigabit inter-connectivity, which will combine with the latest enterprise grade desktop technology to give Sungard AS customers an unparalleled Workplace Recovery offering., In addition to a high quality, consistent service across all locations, the inherent flexibility of Sungard AS' Workplace Recovery estate means customers can access people recovery solutions tailored to their specific business needs. Whether looking for a multi-site 'near/far' solution, the reassurance of seamless 'roll-back' to other locations, or the ability to knit physical and virtual processes during the recovery process; this latest development means a smoother and more reliable route for customers aiming to return to 'business-as-usual'.
"From floods to pavement fires; snow to transport strikes; power to communications outages: recent events have shown us that nowhere in the UK is immune to business disruption. Organisations from all corners of the country are still united in a common need for scalable people recovery, ensuring that they are ready and available to answer customer requests no matter what," said Keith Tilley, Executive Vice-President, global sales & customer services management, Sungard Availability Services.
"Since the inception of Workplace Recovery two decades ago, technology and working practices have been both dynamic and in a state of constant evolution. Our continued investment in this vital service reflects these digital and societal changes and demonstrates our commitment to helping our customers maintain their market presence and our ability to remain competitive in today's All-Time world."
Tilley continued: "At Sungard AS, the resilience, robustness and continuity of our facilities and processes is essential to enabling us to offer industry-leading availability services for production and recovery scenarios. Our workplace services are no exception. "
 Source: Sungard Availability Services 2015 Customer Invocation (disaster declaration) Statistics. 52 of 59 invocations were for Workplace Recovery services.
The abbreviation for Sungard Availability Services is ‘Sungard AS’ as cited above. Please use ‘Sungard AS’ when abbreviating the name rather than ‘Sungard’ or ‘SunGard,’ which may confuse the reader with another separate company with a similar name.
About Sungard Availability Services:
Sungard Availability Services ("Sungard AS") is a leading provider of critical production and recovery services to global enterprise companies. Sungard AS partners with customers across the globe to understand their business needs and provide production and recovery services tailored to help them achieve their desired business outcomes. Leveraging more than 40 years of experience, Sungard AS designs, builds and runs critical IT services that help customers manage complex IT, adapt quickly and build resiliency and availability. To learn more, visit www.sungardas.co.uk or call 08082388080. Connect with us on Twitter, LinkedIn and Facebook.
Tel: 0207 592 1200
Sungard Availability Services
Representing techUK (formerly Intellect), the trade association, Sungard AS helped define ISO 27036 – the IT standard relating to information security in supplier relationships (including cloud services) as a member of SC27. Previously in a similar arrangement, Sungard AS helped develop both business continuity management standard BS 25999, now ISO 22301 and IT continuity management standard ISO 27031. Within the UK, Sungard AS became the first business continuity provider to secure certification against the BS 25999 Standard, which it retained in 2010. Sungard AS is also certified to ISO 27001 and ISO 9001, and compliant with IGSoC, PCI DSS and ISAE3402.
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