London, United Kingdom (6 March, 2017)— Sungard Availability Services® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, has appointed Karen Falcone as the Principal Director of European Channel Sales and Programs. Her role involves management of the company’s channel partner program and channel sales across numerous European regions – including the UK, Ireland, France, Belgium, Luxembourg and Sweden.

With over 20 years of experience within Sungard AS building channel programmes, Falcone joins the EMEA team having previously held the position of VP of Strategic Alliances in US. Prior to rejoining the Sungard AS Global Channels team, Falcone was with Dimension Data for over 18 months where she worked as Global Director for the System Integration Service Unit, holding responsibility for the creation, management and execution of GTM, programs and regional enablement across five geographic regions. Reporting into Carmen Sorice, SVP, Global Channel Sales & Programs, Falcone will head up a team to help deliver on Sungard AS’ channel goals.

As a driving force in the success of Sungard AS’ US Channel Partner Program, Falcone has extensive experience in the management and development of partner strategies, and has previously been named as one of CRN's 100 most influential women in the channel. Prior to her post in EMEA, she spent 19 years at Sungard AS and was responsible for the global management of Cisco and NetApp Alliances as well as National Partners.

Over the next year, Falcone will be focused on raising awareness within the EMEA region’s channel community as well as expanding the number of partners involved by drawing on her experience and rich network of contacts within the industry. With a heritage in managing complex hybrid IT environment, Sungard AS will be well placed to provide potential partners with a wide-ranging portfolio of availability services that will allow them to deliver the business outcomes their customers are now demanding.

First launched in 2009, the US Channel Partner Program achieved consecutive year on year double digit growth and has been recognised with multiple partner and industry awards. Following this success, Sungard AS announced in May that it would be expanding the Program across the UK, Ireland, France, Belgium, Luxembourg and Sweden.

Sungard AS’ flexible Channel Partner Program involves working with partners to provide complete solutions to joint customers, meeting their evolving needs for ‘as-a-service’ delivery models as they implement their evolving digital strategies. The Program is unique in pairing Sungard AS’ heritage expertise of business continuity and disaster recovery, providing a complex solution with availability at the front of mind.

Commenting on the appointment, Carmen Sorice, SVP, Global Channel Sales and Programs at Sungard Availability Services said:

“We are delighted to welcome Karen Falcone back to the Sungard AS team. Her experience speaks for itself and we are confident that her vision of offering a multifaceted solution to partners and customers combined with her extensive experience of developing a successful channel offering will allow her to make waves across EMEA.”

Falcone added:

“I’m really excited to be joining the EMEA team at such a key time in Sungard AS’ channel expansion. Sungard AS has seen significant success in this area since introducing the Program in the US in 2009. Companies are looking for a partner who can design, build, manage and operate complex IT environments and keep them available. Our offering includes everything: from colocation to cloud recovery, managed application solutions, and a host of hybrid IT offerings through to full infrastructure management for all environments. We’re in an enviable position to offer our partners market leading solutions, making this an exciting time to lead the team.”

Keith Tilley, EVP & Vice-Chair, Sungard Availability Services, concluded:

“Karen has a proven track record of building and delivering robust and rewarding channel programmes. She has the acumen, expertise and ongoing dedication to the IT channel that Sungard AS and our partners require at this latest phase in our European development. I look forward to Karen and her team growing and elevating our Channel Partner Program and to seeing the advancement of our channel ecosystem for the benefit of our mutual customers."

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The abbreviation for Sungard Availability Services is ‘Sungard AS’ as cited above.  Please use ‘Sungard AS’ when abbreviating the name rather than ‘Sungard’ or ‘SunGard,’ which may confuse the reader with another separate company with a similar name.

About Sungard Availability Services:

Sungard Availability Services ("Sungard AS") is a leading provider of critical production and recovery services to global enterprise companies. Sungard AS partners with customers across the globe to understand their business needs and provide production and recovery services tailored to help them achieve their desired business outcomes.  Leveraging more than 40 years of experience, Sungard AS designs, builds and runs critical IT services that help customers manage complex IT, adapt quickly and build resiliency and availability. To learn more, visit or call 08082388080. Connect with us on Twitter, LinkedIn and Facebook.

Media Contact/s

Hannah Macleod
Tel:  0207 592 1200

Karen Wentworth
Sungard Availability Services
Tel: 484-582-1354

Representing techUK (formerly Intellect), the trade association, Sungard AS helped define ISO 27036 – the IT standard relating to information security in supplier relationships (including cloud services) as a member of SC27.  Previously in a similar arrangement, Sungard AS helped develop both business continuity management standard BS 25999, now ISO 22301 and IT continuity management standard ISO 27031.  Within the UK, Sungard AS became the first business continuity provider to secure certification against the BS 25999 Standard, which it retained in 2010. Sungard AS is also certified to ISO 27001 and ISO 9001, and compliant with IGSoC, PCI DSS and ISAE3402.

Sungard Availability Services is a trademark or registered trademark of SunGard Data Systems or its affiliate, used under license. The Sungard Availability Services logo by itself is a trademark or registered trademark of Sungard Availability Services Capital, Inc. or its affiliate. All other trademarks used herein are the property of their respective owners.