Independent validation of 87% recovery success rate.
As a Leader in Gartner's Magic Quadrant and Forrester WavesTM for Disaster Recovery as a Service (DRaaS), you would expect Sungard Availability Services to know a thing or two about getting companies back in business again after an interruption. And you would be right. But after almost 40 years of providing technology and workplace recovery services to customers worldwide, we decided to engage the Disaster Recovery Institute International (DRII) to provide independent scrutiny of our recovery success rates and set a benchmark for the rest of the industry to aspire to.
DRII evaluated Sungard AS' Managed Recovery Program's (MRP) statistical analysis of US-based customers who successfully tested their business continuity/disaster recovery plans under Managed Recovery contracts with Sungard AS between 1 January and 31 December 2016.
DRII's approach and methodology are regimented and beyond reproach to ensure the accuracy and reliability of the findings. Accordingly, the assessment process conducted was extensive, both in depth and breadth. DRII had access to Sungard AS documentation, multiple customers who agreed to be interviewed directly by DRII and key personnel who performed the actual testing.
Taking the most conservative approach possible, results were measured binarily – either the full result was successfully attained or the results were scored as a total fail. 'Success' was defined as meeting all of the customer's testing objectives, including meeting or bettering the Recovery Time Objective (RTO). By eliminating partial successes and failures, the most objective and accurate means of scoring was used.