What are IT managed services?
As an alternative to managing IT assets in house, organisations can opt to delegate the responsibility for managing compute, storage and network resources to IT managed services providers. The breadth of outsourced IT managed services can extend across a range of traditional, hosted and cloud infrastructures, as well as both production and recovery environments.
While IT Managed Services can be purchased and delivered separately to fill specific gaps, some organisations engage service providers to manage the complete IT lifecycle.
Why are IT managed services so important?
In addition to the traditional IT challenges of managing costs and risk, today's IT departments must deal with:
The IT organisation is under intense pressure to accelerate the adoption of digital technologies that innovate how business gets done.
IT managed services providers give organisations a way to access critical skills and expertise that are not found inhouse or readily available in the job market.
Overburdened IT staffs
Often, internal IT departments are so busy with daily IT tasks, they have no time for enabling change that can advance the business or to take the proactive measures needed for security and compliance.