The Voice of Sungard AS Customers
The Sungard Availability Services Customer Advisory Board (CAB) is composed of Sungard AS customers spanning a wide range of industry sectors, geographic locations and technology usage within the Sungard AS customer base. Their varied responsibilities – not confined solely to business continuity - and wide-ranging experience means the CAB's input is greatly valued by Sungard AS.
Collectively, the CAB's role is to represent the customer viewpoint on existing and proposed Sungard AS policies and procedures and influence the quality and direction of Sungard AS services to ensure they continue to meet customers' needs and expectations.
Regular Advisory Board meetings enable Sungard AS to gain frank feedback on plans and give CAB members an opportunity to voice concerns and comments that have been brought to their attention. Meetings are also used to educate members on business continuity issues of shared interest with information provided by individual customers, other suppliers, Sungard AS itself or professional and regulatory bodies.