Customer Advisory Board
The Voice of Sungard AS Customers
The Sungard Availability Services Customer Advisory Board (CAB) is composed of Sungard AS customers spanning a wide range of industry sectors, geographic locations and technology usage within the Sungard AS customer base. Their varied responsibilities – not confined solely to business continuity - and wide-ranging experience means the CAB's input is greatly valued by Sungard AS.
Collectively, the CAB's role is to represent the customer viewpoint on existing and proposed Sungard AS policies and procedures and influence the quality and direction of Sungard AS services to ensure they continue to meet customers' needs and expectations.
Regular Advisory Board meetings enable Sungard AS to gain frank feedback on plans and give CAB members an opportunity to voice concerns and comments that have been brought to their attention. Meetings are also used to educate members on business continuity issues of shared interest with information provided by individual customers, other suppliers, Sungard AS itself or professional and regulatory bodies.
Next Meeting: 08/11/2017
Customer Advisory Board Members:
CAB members are invited to serve for three years, retiring in rotation, but are able to serve a further term by mutual agreement. At all times Sungard AS' aim is to ensure the CAB represents a diverse mix of customers.
The members of the Board are:
- Bert van Haarlem
Manager Operations & IT / Royal BAM Group nv
- Jon Summers
Head of Crisis & Incident Management | Sainsbury's Bank
- Koen Uyttenhove
Systems Architecture and Quality Leader | Transics
- Lee Webb
Global Head of Recovery Solutioning & Provisioning | Barclays
- Mark Reid
Chief Information Officer / John Menzies PLC
- Sean O'Dell
Senior Director - Managed Services | ABB Enterprise Software UK Ltd
- Sarah Bentley
Chief Customer Officer / Severn Trent Water Ltd
All members of the Advisory Board are happy to be contacted with comments or suggestions concerning Sungard AS services or to offer practical advice. They can be contacted by emailing firstname.lastname@example.org