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Customer Support

Always available: 24/7, 365 days/year.

Welcome to Sungard AS Customer Support

For production-impacting events or to declare a disaster, please call us immediately, using the numbers indicated below. To open a secure site access, create a remote hands request, or to create or check the status of a support ticket, please use our self-service portal.

Production Impacting Incidents

If you have a production impacting incident, please contact the Sungard AS Service Desk at
0800 279 9166


Alerts & Disasters

If you need to put Sungard AS on alert or declare a disaster, please call 
0800 777 456  or 
+44 208 572 54513


Secure Site Access

Please visit viewpoint.sungardas.com and click on the Secure Site Access button.

Remote Hands Request

Please visit viewpoint.sungardas.com. Click on the ticketing button and select "Hosting/Colocation".

Existing Customer Support Tickets

To check the status of or change an existing support ticket, please visit viewpoint.sungardas.com and select the Tickets Widget.

New Non-production Impacting Incident

Please visit viewpoint.sungardas.com and click on the ticketing button and then on the "plus" sign to create a new ticket.


New Request Ticket

Please visit viewpoint.sungardas.com and select the ticketing button and then on the "plus" sign and select a category.

Standard Change Request

Please visit viewpoint.sungardas.com and select the ticketing button and then on the "plus" sign to create a new ticket.

Additional Resources

Disaster Recovery Services Support

To Schedule a Test: 0208 080 8250

Recovery Services Portal Hotline (Password Resets)

1 877.472.0881

Business Continuity Software Customer Support

Toll-Free: 1 800.478.7645

Email: SoftwareSupport@sungardas.com

Local (US): 1 610.878.2644