As Senior Vice President of Consulting, Mike Threlfall talks about the role consultants can play in reducing risks and taking on the forces of change
Q: What IT trends make consulting services more important than ever to customers now?
Mike: With recent security incidents, customers are now more focused on building an appropriate response to cyber risks, and we're seeing that across the world. Another trend driving the need for consulting is digital transformation, where organisations are trying to respond to the increasing digitisation of the global business landscape.
In both cases, they're looking for insight into how other companies approached similar situations—what worked badly, what worked well—to help them decide the best course of action. Quite often, they don't have that type of experience inhouse, so that's why the injection of outside consulting services is important.
We provide advisory services around business resilience and continuity, risk management and infrastructure transformation. To help customers formulate an appropriate response if a security incident occurs, we assess their overall infrastructure and security processes from top to bottom, then run crisis simulations, coaching individual executives and teams about how to respond effectively, while maintaining a programme of ongoing vigilance.
When it comes to digital transformation, we assist customers in figuring out how to adapt their infrastructure technology and IT services to effectively support and enable the required change. We can also go on to develop, manage and implement an IT transformation programme to enable digital business services.