Overview

A telephony fault meant Centrica’s most vulnerable customers were unable to top up their meters during one of the coldest periods of the year. But Centrica’s smooth relocation to a Sungard Availability Services Workplace Recovery centre proved customer care is not just hot air.

Centrica is a top 30 FTSE 100 company with growing energy businesses in the UK and North America. Established in 1997 following the demerger of Centrica from British Gas plc, its core retail brands are British Gas, Dyno and Direct Energy (one of North America’s largest energy service providers).

Challenge

Solution

Benefit

MORE CASE STUDIES

The online travel industry is fiercely competitive. Margins are tight and packages are similar. The smallest detail can make the difference between closing a deal and missing out.

Read more

Occasionally an incident occurs that is on such a huge scale that its name becomes synonymous with disaster. In December 2005, a new name entered this category: Buncefield.

Read more

Being a Software-as-a-Service (SaaS) provider, CPR depends on a technology partner to host and manage its critical infrastructure, allowing it to focus on its premier debt-management software applications.

Read more