Overview

HCL Insurance BPO Services Ltd is part of HCL Technologies, a 32 year old global technology and IT company employing 90,000 professionals worldwide. HCL focuses on transformational outsourcing and has evolved from being a provider of traditional BPO services to delivering next generation business services to Fortune 500 companies spanning a wide range of industries.

With so many clients relying on HCL Insurance BPO Services Ltd services, unavailability of critical systems even for a fraction of a second would have serious ramifications. As well as having a devastating effect on customer service, it could lead to direct financial loss through breaches of Service Level Agreements (SLAs) and FCA Conduct Risk guidelines. Ann Daddy, Head of IT Services for HCL Insurance BPO Services Ltd, says, “Any downtime could have severe financial repercussions running into hundreds of thousands of pounds.”

As an organisation, our key focus is on risk management, risk mitigation and making the end customer’s experience a good one by having the information we need at our fingertips.

Head of IT Services, HCL Insurance BPO Services Ltd

Challenge

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Benefit

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