Overview

Marks & Spencer is one of the UK’s leading retailers, with over 21 million people visiting its stores each week. The company offers stylish, high quality, great value clothing and home products, as well as outstanding quality foods, responsibly sourced from around 2,000 suppliers globally

Its four-strong BC team aims to establish M&S as a market leader in retail BC by embedding a groupwide business continuity management (BCM) culture to fulfil its mission of “protecting people, the brand, property and profit.”

When M&S began its search for a BC provider, it was looking for a company of similar standing that shared its values and matched its international reach. The popular retailer found the qualities it was looking for in Sungard Availability Services and became a customer in 2007.

John Frost, Head of BC, Security and Shrinkage for M&S, remarks, “I genuinely believe our two companies share some of the same DNA when it comes to our principles of customer service, value, innovation and trust, and know I can depend on Sungard to deliver.”

Challenge

Solution

Benefit

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