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Customer Support
Always available: 24/7, 365 days/year.
Welcome to Sungard AS Customer Support
For production-impacting events or to declare a disaster, please call us immediately, using the numbers indicated below. To open a secure site access, create a remote hands request, or to create or check the status of a support ticket, please use our self-service portal.
Production Impacting Incidents |
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If you have a production impacting incident, please contact the Sungard AS Service Desk at |
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If you need to put Sungard AS on alert or declare a disaster, please call |
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Please visit viewpoint.sungardas.com and click on the Secure Site Access button. |
Remote Hands Request |
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Please visit viewpoint.sungardas.com. Click on the ticketing button and select "Hosting/Colocation". |
Existing Customer Support Tickets |
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To check the status of or change an existing support ticket, please visit viewpoint.sungardas.com and select the Tickets Widget. |
New Non-production Impacting Incident |
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Please visit viewpoint.sungardas.com and click on the ticketing button and then on the "plus" sign to create a new ticket. |
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Please visit viewpoint.sungardas.com and select the ticketing button and then on the "plus" sign and select a category. |
Standard Change Request |
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Please visit viewpoint.sungardas.com and select the ticketing button and then on the "plus" sign to create a new ticket. |
Additional Resources
Disaster Recovery Services Support
To Schedule a Test: 0208 080 8250
Recovery Services Portal Hotline (Password Resets)
1 877.472.0881