Airline Outage? Pick up a pencil

    April 14, 2018

    Airline outages are all too common – we’ve documented the many issues major U.S. airlines have faced on this timeline.


    When IT fails and airline workers can’t check in passengers or issue tickets, out come the pencils, pens and paper.

    While they are, technically, a backup, it would be a stretch to call them a strategy. Using pencil and paper instead of computers breeds chaos, further delays, and frustration among both passengers and employees.

    But sometimes a pencil is all an airline has ready when disaster strikes.

    Their IT trouble might stem from mergers, which bring together two different environments that don’t necessarily work well together. It might be system updates built atop old hardware or software. It might be lack of testing the DR plan they do have.

    While the cause of an outage isn’t always apparent, the solutions are. Production resilience. Tiered recovery. Frequent testing of DR plans to ensure they work when applications or hardware fails.

    A truly effective DR plan recovers your most critical applications as quickly as possible to minimize delays, keep customers happy and banish all those pencils to a drawer.



    Other Posts You Might Be Interested In

    55% of consumers switched providers due to tech complications during COVID-19

    Consumers’ dependence on digital services has been on full display during COVID-19. As per a new study conducted by OnePoll on behalf of Sungard Availability Services...

    The use of digital services more than doubled on average during the pandemic. Here’s what that means for businesses.

    Consumers have become more and more reliant on digital services in recent years. During the COVID-19 pandemic, however, those services became essential. ...

    EXL: Moving Towards a New DR Model

    When customers rely on you to manage their critical business processes, their success— and yours—rides on IT resiliency. And as more of those processes...