When you think of great teamwork, what comes to mind? Perhaps The Beatles (John, Paul, George & Ringo are pretty hard to beat)? Or the Miracle on Ice (the 1980 Olympic U.S. Men's Hockey Team)? Maybe even Marvel Comics – from the Avengers to the Fantastic Four to X-Men (not to mention the creative team of Stan Lee/Jack Kirby/Steve Ditko)?
It's just as essential to assemble a heroic team in the world of IT to tackle today's challenges, from digital transformation to resilience, agility and innovation. Whatever the case, extraordinary teamwork is the foundation upon which most success is built.
Case in point: For more than eight years, GAVS Technologies has provided SAP infrastructure management services to Gerber Technology, a Connecticut-based provider of an integrated end-to-end platform for the apparel, furniture and technical textiles industries. Three years ago when Gerber decided to migrate its SAP applications from mainframes to virtualised servers, GAVS enlisted Sungard Availability Services (Sungard AS) to host and manage the primary and secondary IT infrastructure and provide data replication services.
GAVS Technologies (GAVS) is a global provider of IT consulting and systems integration services. The company has deep expertise in AI-based operations, predictive analytics, and robotics-led infrastructure management services, and applies its Zero Incident FrameworkTM approach to proactively detect incidents and resolve them with minimal human involvement.
While GAVS continues to oversee the full SAP environment for Gerber including operations management, it relies on Sungard AS to ensure rapid recovery of Gerber's business-critical applications and data in the event of a disaster.
Teamwork between the companies is key: Gerber has a customer base that's so intensely focused on time-to-market, it has little tolerance for disruption in its own business systems. Gerber relies on SAP applications to run nearly all its critical business operations and counts on GAVS Technologies to manage and evolve the SAP environment to keep pace with Gerber's business growth and change.
"GAVS always looks for ways to delight our end-customers, so we asked Sungard AS for tools and proactive measures to help minimise incidents and better understand the status of every server at Gerber," said Arockia Jeyasudhan, Consulting Manager, GAVS Technologies. "They took us from a handful of critical incidents to zero in one month, the result of close collaboration and a deep understanding of the environment."
GAVS led the transition of the full suite of SAP applications from an IBM AIX environment to a virtualised infrastructure based on VMware and Red Hat Linux. GAVS provided the project management and system integration expertise to drive the four-month project. For the underlying hardware, GAVS engaged Sungard AS to act as a subcontractor to host and manage a disaster-tolerant IT environment that would meet Gerber's stringent requirements for system availability and data integrity.
A team from Sungard AS configured the new multi-site environment, with primary infrastructure hosted at the Sungard AS Philadelphia data centre and recovery infrastructure at its Aurora, Colorado data centre. Sungard AS managed the data migration to the new environment and now provides a dedicated network to enable data replication between the sites, capturing all changes to Gerber's Oracle database in two geographically dispersed storage arrays.
The Sungard AS team supports GAVS and Gerber with its own proactive approach to infrastructure management, monitoring and reporting on key indicators including CPU and RAM use, network bandwidth, file systems and capacity.
- Collaboration between GAVS and Sungard AS delivers a nimble SAP environment with proven infrastructure resilience
- GAVS Zero Incident FrameworkTM approach applies Artificial Intelligence (AI) and proactive measures to address incidents before they impact operations
- Sungard AS multi-site infrastructure and data replication provide rapid failover and data recovery to meet stringent DR requirements
GAVS and Sungard AS continue to strengthen their collaboration as they support Gerber's evolving needs. The GAVS team has numerous application development projects ongoing, helping Gerber to capitalise on the power of SAP to support the company's laser focus on streamlined business operations. Sungard AS stays ahead of infrastructure health to assure the solid, uninterrupted service that powers Gerber's daily business.
"We have many engagements in which we join forces with Sungard AS on the right solution, from bringing on new servers to upgrading infrastructure, to moving quickly into the AWS cloud – in any part of the world. Sungard AS continually provides us with ideas and solutions to make the customer experience better, which allows us to be a trusted advisor to Gerber," adds Jeyasudhan.
While IT teams are hardly ever compared to comic-book superheroes, they are still responsible for a plethora of real-world concerns that are just as gargantuan. As Spider-Man would say: "With great power comes great responsibility."
Read the full case study here to learn more about the full GAVS Technologies solution with Sungard AS.