Sungard AS’ Workforce Continuity Services
The Assurant-Sungard AS partnership faced a challenge soon after it went into effect in 2007. After Assurant’s Addison, Texas office flooded in November 2008, the company initiated its business recovery process with Sungard AS in nearby Grand Prairie.
Flooding occurred in about 60 percent of Assurant’s office space and wasn’t discovered until early Saturday morning when employees arrived to take customer calls. Teams from both companies worked in partnership throughout Saturday and Sunday so business operations could be up and running by Monday morning in Grand Prairie. Dozens of Assurant’s Addison employees successfully worked from the Sungard AS site for nine days.
“That experience was a success. We didn’t miss a beat,” says Hyman. “Employees felt good they could go to a nice facility with workstations, PCs and phones that allowed them to conduct normal call centre operations.”
What especially stood out to Assurant officials, including Hyman, was how fast Sungard AS’ personnel engaged. They were on the job at 7:20 a.m. ET on Saturday and teamed with the Assurant IT staff throughout the entire process.
“When we needed more IT help with the phone setup, the Sungard AS team immediately jumped on it. It was very much a joint effort,” notes Hyman. “It was our first experience shortly after being engaged with Sungard AS, and it definitely boosted our confidence in what the partnership can provide.”
Since then, the two companies have primarily been involved in testing the different Sungard AS facilities, including mobile recovery units, once annually. The mobile recovery testing allows Assurant to validate the alternate workspace option and gain additional confidence in the Sungard AS solutions.
“Just as we are there to protect the health and well-being of our customers, Sungard AS is ready to help us protect our most important assets: our people and our information. That’s an example of the common sense and uncommon thinking that guide Assurant,” Hyman concluded.
When we needed more IT help with the phone setup, the Sungard AS team immediately jumped on it. It was very much a joint effort.