Business Continuity preparedness and management able to think on their feet
Augentius' London DR team met via conference call and plans were put in place on the basis that the building would continue to be unavailable for the next 24 hours. This included invoking Sungard AS' Docklands Workplace Recovery Center and preparation of IT systems to allow staff to work from home. Finally, all staff were notified of the situation and advised not to travel into the London office until further notice.
The DR team met again via conference call at 7am on Monday 5 June, having monitored the situation since 6am with the premises manager. When it was confirmed that access to the London office was still not possible, Augentius implemented its DR plan. Staff were updated at 7:30am as promised, confirming that the office was closed and that they should not travel in to London, and then clients emailed at 8:30am. From 9am onwards, these emails were supplemented by personal calls from Augentius' client service teams.
When the business day began, some 60% of Augentius’ client service staff were either remotely logged into the company's systems from home or working from the Sungard AS DR site with over 95% being fully operational by 10am.