Partnering for business solutions
In 2002, FolderWave hosted a server on which its software was installed. With substantial growth projections, IT management could become allconsuming if the company continued to host and manage that data on its own.
“We decided this was not a business we wanted to be in, and it didn’t make sense because there were companies that were doing it and doing it well,” says Robert Burke, FolderWave President. “We decided to partner with a vendor so we could concentrate on our core offerings: technology, support, implementation and strategy, among others.”
According to Burke, a tour of the Sungard AS hosting facility illuminated how well-maintained it was and how personnel respond to various issues that arise. Sungard AS knew the security space well and passed key security audits.
“Sungard AS stood out among other IT providers – for dependability and security, its strong reputation, and being the right ‘fit’ all around. We’re dealing with highly confidential information and that requires a high degree of security. Previously, we couldn’t prove the information was well-protected.”
With Sungard AS handling the managed services and the private cloud environments, FolderWave personnel become master integrators that focus their expertise on capturing more data to permit better analytics. “We don’t need a dedicated IT department that’s tending a server farm,” Burke says.
According to Burke, the choice of a third-party vendor to help FolderWave handle volume was one of the most important decisions. “We knew our entire service delivery could be made or broken by this decision,” he explains. FolderWave now relies on Sungard AS’ expertise to proactively identify potential issues with quick resolution, as well as provide expertise when looking to improve or upgrade FolderWave’s environment. “We consider the relationship with Sungard AS a true partnership.”
“Increasing volumes of data means FolderWave’s storage capacity has to be scalable. Sungard AS takes care of that and we know it will be done right,” Burke says.