Sungard AS' expertise and name recognition deliver value
Why Sungard AS? “It was important for us to choose a blue-chip partner with a recognised name and with whom customers would feel a sense of comfort,” explains Aidan Quilligan, BIOVIA Director of Enterprise Technology.
QUMAS considered several vendors, looked at their track records, checked references and visited their facilities. QUMAS ultimately selected Sungard AS based on their name recognition, presence in Europe, India and North America, and ability to support the growth initiative of both QUMAS and its customers.
“It was a pretty straightforward process after we signed the contract,” he notes. “We didn’t have any issues with migrating to Sungard AS’ environment, with data privacy or downtime. The Sungard AS engineering team was very knowledgeable and responsive.”
QUMAS IT officials say leveraging the Sungard AS’ team saved them from building that IT skill set and likely being required to double the size of its own staff, which didn’t have the depth of knowledge about security and other specific technology that Sungard AS’ professionals provide.
For example, when considering a hardware configuration change several months ago, a conference call with Sungard AS’ engineers in five different continents took just 30 minutes to determine how to coordinate the change, which “went smoothly,” says Quilligan.
QUMAS’ second data centre site offers the company and its customers an added layer of security. Should the company be faced with a disaster – natural or other – it can failover to its second data centre to ensure ‘always on’ availability.
In addition, QUMAS selected Alert Logic1 for greater protection of its data centre. Alert Logic provides security and compliance for cloud, hybrid, and on-premises infrastructure. Alert Logic enabled QUMAS to increase its security stance by leveraging Sungard AS’ and Alert Logic’s knowledge and experience in this domain, delivering a reliable and scalable solution.
Sungard AS also works with QUMAS to ensure that it meets compliance requirements. This is vital, as the majority of QUMAS customers must comply with FDA and other regulations.
For example, customers handling electronic records and electronic signatures must be compliant with 21 CFR Part 11 or Annex 11 regulations, depending on where they are located. In other words, as pharmaceutical and biotech organisations go “paperless,” the benefits of an electronic system are an immediate improvement in productivity and a significantly lower risk of non-conformance.
In regard to its customers, Quilligan says that Sungard AS gives them peace of mind. “They can rest easy knowing that they have best-in-class data centres and infrastructure supporting their data.” In short, without Sungard AS’ support, QUMAS would not be able to achieve its goals.