Flexible, agile systems are critical for firms that want to win in the digital era.

The digital workplace is no longer about running fixed processes that remain static; it’s about flexibility, agility and adapting to change. Firms that fail to embrace this shift will soon be overtaken by their more agile competitors.

Adopting a new approach to change-management, which supports efficient, standardised and fast changes to IT infrastructure, can help firms become flexible and agile without risking a detrimental impact on the business.

This paper aims to uncover businesses’ attitudes towards change in the digital era, as well as looking at how flexible and agile organisations are, and should be. V3 surveyed IT professionals on the processes their businesses have in place to manage and monitor the impact of change, who is responsible for driving change through the organisation and what the benefits are of becoming an agile business.