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Earthquakes, ash clouds, strikes, pandemics and severe weather frequent the news and, as the global economy becomes ever more entwined, there are few organisations that haven’t been affected by some kind of disruptive incident over the past twelve months. Given this environment, most large companies claim to have business continuity management in place. On the surface, large organisations in the UK would appear to have cracked business continuity – based on our recent survey of companies with 500 or more employees in the manufacturing, retail and professional services sectors, nearly 90% have analysed and identified critical business processes and almost as many have plans in place to get critical business processes back up and running as soon as possible after an incident.