A telephony fault meant Centrica’s most vulnerable customers were unable to top up their meters during one of the coldest periods of the year. But Centrica’s smooth relocation to a Sungard Availability Services Workplace Recovery centre proved customer care is not just hot air.
Centrica is a top 30 FTSE 100 company with growing energy businesses in the UK and North America. Established in 1997 following the demerger of Centrica from British Gas plc, its core retail brands are British Gas, Dyno and Direct Energy (one of North America’s largest energy service providers).
This is our most vulnerable group of customers and every one of these calls is treated by us as a high priority.
Business Continuity Manager, Centrica