Founded in 1912, Irwin Mitchell is one of the UK’s top law firms, with over 2,100 employees based at seven offices in the UK and two international offices in Spain. The award-winning firm relies heavily on its IT systems and contact center, which handles more than 7,000 incoming calls daily.
Strict customer Service Level Agreements must be met regardless of a business interruption and Irwin Mitchell has worked with Sungard AS for several years to minimize any disruption to its IT or telephony.
This longstanding commitment to business continuity (BC) planning was put to the test in 2007 when severe flooding hit its Sheffield head office, engulfing the ground floors of its two buildings in the city. The law firm invoked Sungard AS’s services at 6pm and its recovery plan swung into action. The smooth, fast recovery led Gary Thomas, Head of IT Operations for Irwin Mitchell, to comment, “Considering that we didn’t invoke until the night before, it was a remarkable feat to be fully operational again for the start of business at 8am the following morning.”
The recovery worked beautifully and our clients would not have noticed any drop in the level of service.
Head of IT Operations, Irwin Mitchell