Instilling confidence, extending service
With the support of Sungard AS, Kelso not only ensures faster recovery times, it also ensures compliance with new financial regulations. Indeed, it combines data recovery and data protection in a single solution. “This provides piece of mind,” says Daniels, who notes that the firm’s chief financial officer has solidly backed these new disaster recovery investments. “The value is immeasurable. Without this support, I wouldn’t sleep well.”
But it isn’t just disasters that are covered by these new investments. The IT unit can now quickly recover deleted files and folders. Tests and reports can be run on demand to reinforce stakeholder confidence. Ultimately, Kelso benefits not only from recovery and protection, but resilience as well – the ability to ensure uptime is maximized and operations go largely uninterrupted.
The company also can meet the needs and requests of its limited partners. When they request information on the protection of their data, IT is able to quickly and confidently reply with responses that put them at ease.
But IT has greater confidence in its recovery capabilities as well due to the enhanced visibility it has gained. The R2C service includes a client portal that IT can review at any time from any location. At a glance, it shows whether recovery point objectives (RPO) are being met.
A recent RPO cited by Daniels was one minute 11 seconds. “None of the other vendors we reviewed were meeting those kinds of goals,” he adds.
From a technical standpoint, Kelso reports that implementation was extremely smooth and that support-related service has been highly responsive. While putting agents on the server raised the specter of problems, none occurred and the rollout was successful.
The power of cloud-based services is the assurance that the firm can be up and running no matter what happens. That assurance goes a long way in helping IT meet the demands and expectations of today’s stakeholders.
Daniels, who has worked with the firm for over 15 years, is intent on addressing those stakeholder needs: “It’s all about serving the firm effectively and these tools are an extension of that service.”
The value is immeasurable. Without this support, I wouldn’t sleep well.
IT Consultant, Kelso & Company