Resilience, security, visibility and flexibility
"Contingency plans are a very important matter for SMA Group. We are investing so that our procedures and activation plans are ready at any time, in any situation – though we are working just as hard to ensure it does not happen. We are actively developing these two elements with the support of Sungard AS, who understand how to develop highly flexible solutions and continuity services, to ensure these always adapt to our changing needs." comments Christopher Lucas, CTO of SMA Group.
Twice a year, Sungard AS and SMA Group conduct thorough tests over several days in order to guarantee the complete availability and reliability of the business continuity framework. Technical tests are also carried out whenever changes are made to SMA Group's IT infrastructure and tools.
"These regular tests give us full confidence in the effectiveness of the contingency plans we have in place, and also place us in 'real-life' scenarios, so that we're always prepared to react quickly and effectively in the event of an incident or stoppage," highlights Christopher Lucas.
The evolution and development of the contract is also a key factor for SMA Group. "The great flexibility of the framework simplifies our working relationship with Sungard AS and facilitates the evolution process. Our contract includes constant, organic growth and a close understanding of our needs. Finally, we benefit from visibility of our equipment and detailed reports on hosting and performance indicators. This tracking capability is very important for us and allows us to monitor our recovery platform in the best way possible", concludes Christopher Lucas.