So how do you go about picking the best partner to develop a robust business continuity plan?
Developing a robust business continuity plan
There are ten questions you should ask any potential provider right at the start.
Here are the first five – all focused on the company as a whole. Part 2 of this series goes a bit deeper, but let’s start with the basics!
1. How long have they been around as a company?
The first question is completely quantifiable: how long has the provider been in business? And, specifically, how long have they been doing business continuity planning? (After all, a company may have been in business 18 years, but only started in the business continuity field 18 months ago.)
Can a “young” company be a good choice? Perhaps – but you should perform a lot of due diligence to be sure they know their stuff and that they’re stable enough to survive. Longevity, on the other hand, brings with it certain benefits:
- A depth of knowledge in the field
- A breadth of experience across many companies and industries
- An increased likelihood of future stability
- Proven commitment to business resiliency services
These are all crucial qualities in a business continuity partner.
2. What’s their reputation as a company?
This question looks at the provider’s reputation in the industry. Four key ways to examine reputation are:
- Look at the company’s website. Are there client testimonials available for review? Do they have case studies you can read? Sure, the company has handpicked these, but regardless, they do tell you if the company has satisfied customers.
- Browse review sites. Check out sites where both satisfied and disgruntled clients have posted comments and reviews about the company. What has been said? If there are positive and negative reviews, what does the mix look like? How is it weighted?
- Study analyst reports. See if analysts such as Gartner or Forrester have evaluated the provider. Review the details of their reports carefully, since they are objective and are comparing the provider against others in the industry.
- Ask your network. Chances are that you know someone who has had first-hand experience with the provider. Ask for their candid feedback.