Chaos is "complete confusion and disorder, a state in which behavior and events are not controlled by anything." In the IT realm, chaos is the reason we have business continuity plans. We have to be prepared to handle the inevitable intrusion of chaos and still achieve comprehensive business resiliency.

But chaos can sneak up on us — especially when we become complacent. The fact is, business continuity in the traditional sense is very dated. Business is progressing at a rapid pace, with a heavy reliance on data and technology. The models we have used successfully for decades don't fit this new way business is being conducted. They don't correspond to the risks we are facing today.